长沙招聘

Primary Directive:

Responsible for providing inquiry and transaction support to employees, managers, HR Business Partners and HR professionals. In a lesser extent, respond to inquiries from vendors, Centers of Expertise members, retirees and employee’s relatives.

The WFA Analyst main tasks/ responsibilities include, but are not limited to:

· Responsible for providing Tier 1 assistance on HR-related inquiries to Johnson Controls employees across the Enterprise, including inquiry resolution and transaction processing. Tier 1 may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).

ü Inquiry support for:

§ HR transactions

§ Employee, Job and Data changes

§ Compensation Changes

§ Requisitions

§ Special projects (eg: Salary Planning Tool)

§ LMS

ü General HR questions when employees are looking for policies and procedures.

ü Navigation support for Workday and Portal.

ü Escalation of security access to Portal to HR Technology Enablement (HR Atlas portal team).

ü Routing of calls to appropriate support owner when service is not provided by HRSSC (The Work Number, Help Desk, etc.).

ü Creation of Employment certification letters for HR to distribute

ü Provide Inquiry support for special projects (eg: Salary Planning Tool).

ü Follow up with Managers, HR and employees on pending transactions

· Responsible for register the interaction with the caller and tracking the solution via the ticketing system Microsoft Dynamic CRM, when follow up or escalation to Tier 2 is required.

· Accomplish the Call Management Framework & KPIs for calls and cases.

· Provide support on simple data entry / data changes on employee records.

· Perform basic transactional processing activities to support Tier 2 area:

ü Requisitions creation and follow up to approvals.

ü Update and maintain employee data in the HRIT/HRIM/Functional or system of record

ü Maintain employee personnel files for current and former employees

ü Provide assistance on employment verification requests

ü Perform other HRSSC related duties as assigned.

· Bachelor Degree in HR, Finance, Business or related field required

· Desirable 1 year‘s working experience in a HR Service Center or HR operations · High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as Mandarin, Korean and Japanese are desirable. · Excellent oral and written communication skills and interpersonal skills. · Ability to work in multiple activities and systems successfully and simultaneously. · Ability to understand and develop successfully partnerships with customers. · High Customer Service orientation.

· Desirable experience in core HR operations processes. · Desirable experience in Workday / Microsoft CRM Dynamics.

关于江森自控
在江森自控，我们致力于改善人们的生活、工作、学习和娱乐环境。江森自控致力于可持续发展，公司承诺在2040年前实现净零碳排放。作为智慧、健康和可持续建筑的全球领导者，我们凭借超过135年的创新经验，运用全面的数字化解决方案OpenBlue及建筑科技领域完整的产品和解决方案组合，为医疗、教育、数据中心、机场、体育场和生产制造等众多领域实现可持续发展的蓝图。江森自控在全球150多个国家拥有100,000名专业员工，旗下拥有多个业内值得信赖的品牌。
亚太区概况
通过广泛的业务网络和足迹，江森自控致力于为该地区的客户提供全方位的卓越服务:
29家制造工厂
10处研发基地
260多个分支机构
28000多名员工
*以上数据包含江森自控和江森自控日立空调
公司在中国拥有：
9000多名员工
9家制造工厂
3处研发基地
40多个办事处
100多个销售支持点
我们的价值观
诚信为先
我们承诺诚实和透明。我们坚持***诚信标准并信守我们做出的承诺。
客户至上
客户成功，我们才能成功。长期战略合作关系带来的独特洞见和实力，让我们能够创造卓越的客户体验与解决方案。
使命为本
我们坚信利成于益，勇于承担：通过我们提供的解决方案、我们对社会的奉献、我们开展业务的方式以及我们对保护人民和环境的承诺让世界变得更加美好。
着眼未来
我们的创新和持续改进文化激励我们在解决当今挑战的同时，不断思考“接下来会发生什么”。
同一个团队
我们是同一个团队，致力于团结协作，创造高效适用的解决方案，推动世界进步。