长沙招聘

Job Purpose

This position is to handle daily operation to meet customers’ needs, provide quality services and make sure no service failures occur.

Roles & Responsibility

• Meet customer’s needs – measured through KPIs, by customer’s feedback, and improvement opportunities (cio) identified

• Minimize service failure – measured through KPI performance

• Handle daily operations activities for customers

• Achieve a high customer satisfaction rating

• Provide suggestion for problem solving to meet customers satisfaction

• Implement new customers’ requirements

• Co-operate with service providers to solve local customs/trucking problems

• Seek support from supervisor for final decision and approval

• Daily support of supervisor for group operations including helping to cover supervisor when he/she is not available.

• Manage KEY/VIP accounts

Qualification

• Holder of University Degree, major in shipping profession is plus

Requirements

• Solid knowledge of shipping basis, transportation basis, and customs regulations

• Good command of both spoken & written English and Chinese

• Knowledge of logistics industry in China preferred.

• Attention to detail, customer focus excellent in influencing and facilitation

• Have good skill on PC, typing

• Strong communication skills (oral, written and listening)

• Knowledgeable in team development and management methods

• Upholds professional values, ethics and integrity at all time

Key Result Areas

• Achieve working targets
• Proper compliance with internal/external customers’ requirement
• Adequate support provided to team

美集物流（APL Logistics）是全球范围内领先的供应链解决方案提供商，总部位于新加坡，主要服务于汽车物流、消费品物流、工业物流以及零售物流领域。美集物流的服务网络覆盖全球主要市场，在全世界范围内拥有约7,000名员工。美集物流是日本近铁集团（KWE）旗下的全球物流服务提供商。

-    我们在全球范围内专注于为汽车、消费品、工业以及零售行业提供优质供应链服务的领先提供商；
-    我们具备为上述核心行业量身打造创新性供应链解决方案的深厚经验；
-    我们提供行业领先的信息技术和数据交换系统以实现供应链可视度的化；
-    我们的足迹遍布全球的发达及新兴市场，业务覆盖60个国家和地区的100多个地点。

您可以通过我们的官网及微信号了解更多关于美集物流的信息。