长沙招聘

1 To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.

2 Check and communicate with overseas how to handle the shipment as per SOP.

3 Track shipment

4 Check Navigator system to ensure that all the mandatory milestones are updated within the set timeframe

5 monitor and ensure Navigator system in OFS is timely completed and entered by OP

6 Respond to ad-hoc rate requests to overseas

7 Take customers feedbacks/ complaints, documenting the same in the record and escalating to the CS Manager for advice and resolution

8 Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence

9 Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Managers

10 Provide feedbacks or intelligence with relevance to the accounts handled, with customer retention in mind.

11 Follow and update CAT ,manage the allocation with ocean carriers.

12 Other duties as assigned

-College level or above

-Mandarin and English language proficiency

-Good interpersonal skills, able to   communicate well with both internal and external parties               

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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