长沙招聘

职责描述：
This role is responsible for delivering excellent client service and product advice (Trade) for a select portfolio of Corporate, Commercial & Institutional Banking (CCIB) Premier clients in all interactions for their post transactional enquiries, complaints, and other service-related issues.
? Acts as the in-country primary contact person for a portfolio of Premier clients and internal staff for advice, enquiries, complaints and any other service issues
? Build strong relationship and rapport with clients at the transactional and operational level
? Deliver excellent service against agreed service standards
? Identify opportunities for increasing clients’ product utilisation, smoother operations and optimising channel usage through analysis of client data, proactive transaction monitoring using available tools
? Deliver product / channel training and advisory
? As a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients

任职要求：
Our Ideal Candidate

- Market Knowledge: Strong product / process knowledge (in at least one product area) of the business.
- Client Knowledge: Knowledgeable in current and proposed client requirements in at least one product area. Current experience in active client management.
- Collaboration skills: Excellent collaboration skills and ability to work effectively in a team especially with product operations partners.
- Stakeholders / Clients: Highly experienced in engaging effectively with Business stakeholders, and Clients (from a service, not necessarily sales perspective)
- Personal Effectiveness:
Detailed orientated, team player, takes end to end ownership
Has a drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
Has excellent communication, influencing and negotiation skills to effectively manage internal and external stakeholders
Able to establish and maintain effective working relationships with peers and business partners
Comfortable with direct client and business partners interaction, with proven client interaction abilities
Client focused
Excellent interpersonal skills and positive attitude
Strong analytical, problem solving, ideation and time management skills.
- Languages: English and/or local language skills as relevant to country requirements
- Minimum of 2 years experience in Banking and /or Service.

渣打是一家领先的国际银行集团，业务网络遍及全球60个最有活力的市场，为来自145个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用其独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在其品牌承诺 “一心做好，始终如一（Here for good）”中得到充分体现。

渣打集团有限公司在伦敦及香港的交易所上市。

作为扎根中国历史最悠久的国际性银行之一，渣打银行从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人银行之一。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。

2019年，渣打银行赢得来自政府、行业机构和媒体颁发的多个奖项和荣誉，包括上海市人民政府上海金融创新奖、上海自贸试验区制度创新十大经典样板企业、《环球金融》***可持续金融银行、《***财经》***绿色金融机构、《21世纪经济报道》卓越金融服务机构、《澎湃》年度外资银行、《经济观察报》卓越外资银行、《财资》***人民币银行和***金融科技合作伙伴奖、《***财经》年度“一带一路”金融服务机构、《环球金融》“一带一路”***外资银行、《财新》***全球离岸人民币债券市场承销商、《贸易金融》***贸易金融外资银行、《亚洲银行家》中国***小微金融产品大奖、《界面》年度消费服务银行和年度财富管理服务奖、《上海证券报》年度财富管理品牌卓越奖、前程无忧人力资源管理杰出奖、中国银行业协会***公益扶贫实践奖等。