上海招聘美资玩具公司

美资玩具公司—CSR

上海中智项目外包咨询服务有限公司

公司规模：1000-5000人
公司性质：国企
公司行业：专业服务(咨询、人力资源、财会)

职位信息

发布日期：2021-01-12
工作地点：上海-徐汇区
招聘人数：若干人
工作经验：1年经验
学历要求：中专
职位月薪：7-9千/月
职位类别：客服专员/助理

职位描述

工作内容

1. Order Process and Delivery Tracking 60%

Good communication with sales team to make sure orders are received correctly

Accurate and timely sales order key in ISIS

Good operation in ISIS or Other ERP system

Work closely with logistic admin to make sure inventory is booked correctly.

Work closely with planner to control order is released under sales forecast

Follow up marketing plan and execute promotion orders.

Work closely with 3PL to make sure orders are delivered on time with cost efficiently

Reconcile POD and make sure invoice and credit note are issued on time

Ensure sales recognition on time

Resolve customer claims or handle sales requirement and balance with logistic cost

Ad hoc issue handling with flexibility and efficiency

2. Inventory Management and Reconciliation 15%

Make sure ISIS order invoice and goods return is the same as 3PL physical goods movement

Manage inventory under different status, for example ,Quarantine, damage, outstanding, reservation, etc. And make sure orders are booked under correct inventory status.

Reconcile manual order with actual inventory

Reconcile ISIS inventory and 3PL WMS inventory, no gap is allowed

3. Logistic Reports 15%

Strong Excel capability in statistic and reporting function

Able to analysis and report sales, inventory, delivery and customer acceptance in Excel

Investigate solution from reports

Standardize report template according to sales or team requirement

4. Process Improvement 5%

Work with team to improve process (order to cash )

Optimize current process to improve efficiency

Standardize process and follow up adjustment

5. Teamwork and Communication 5%

Good communication with cross function

Ready to learn and Teamwork spirit

Positive working attitude and result orientation

应聘条件

Experience:

At least 1-2 years’ experience in order processing, customer service and inventory management.

FMCG, Distribution Center, and Customer Center is preferred.

Education:

Secondary education with training in shipping and business operation.

Competencies:

1.Analytical and Detail-minded with strong reporting skills

2.Ready to change and learn new things

3.Good communication and team work spirit

4.Able to work under pressure and take challenge to support business fast development

职能类别：客服专员/助理

公司介绍

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。

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