长沙招聘

PRIMARY PURPOSE OF JOB

    

    

• Full -time field service and customers technical support engineer. This is a multi-function role for customers support, field service, and product training etc. The successful candidate will perform product selection, servicing, and training at customers location throughout China.

    

    

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MAJOR RESPONSIBILITIES

    

    

• Responsible for product technical support and service of china market.
• Provide product selection, troubleshooting and servicing, technical support, and product training to customers and resellers located in china, Travel to customer with sale team is required.
• Collect customer demands, assist TC and IC team in project progress tracking.
• Interact with internal and external customers on-site to provide best in class service and customers satisfaction. Teach and Hands on products is required.
• Communicate effectively with customers to promote product, know about the product issue and explain procedures, and feedback and resolve customers complaints.
• Work with sale team and marketing team to edit product technical documents develop training plans or key customers base on the need of product.
• Other jobs from Leaders

                                

    

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EMPLOYEE SPECIFICATIONS

    

(MINIMUM EDUCATION AND EXPERIENCE REQUIRED AND KEY PERSONAL CHARACTERISTICS)

    

• Bachelor’s degree in technical or related field with at least 2 years working experience, engineering degree would be a plus.
• Excellent Microsoft skills especially in Excel and PPT
• Good ability in reading and written English
• Good interpersonal skills
• The ability of understanding the need of the customers, establish confidence toward our product.
• Willingness to travel frequently and internationally for at least 6 months a year.

                            

    

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KPIS

    

• Quality of worked performed
• Pay attention to details
• Client satisfaction
• Accountability
• Communication and skills

美国史丹利百得公司成立于1843年，如今已发展成为全世界***的工具、五金和各类门产品的制造商，在全球各个国家设有办事机构，营销网络遍布全球，产品销往世界各地，是美国《财富》杂志选出的全美五百家大公司之一。公司是纽约证券交易所的上市公司，股票分红稳步增长，在11家同行业公司中位居榜首，遥遥领先。今天，史丹利已被世人公认为是优秀品质和卓越价值的代名词。

    史丹利百得产品丰富多样，广泛应用于工业、建筑和公众生活等各个领域；每年开发新产品100余种，并以优秀的设计和卓越的品质获得多项国际大奖。史丹利人不断追求高水平、高标准的敬业精神和勇于迎接挑战的执着创造了成功的奇迹。史丹利百得人相信只有坚持不懈地努力创新，才能保持公司的成功与发展。

随着业务发展，公司面向社会招聘如下人员加盟史丹利。