长沙招聘

JOB TITLE Area Coaching (Assistant) Manager

REPORTING TO National Coaching Manager

LOCATION Shanghai, China

MAIN PURPOSE

Is a professional internal Coach who works closely and helps sales teams (commercial retail & POS team) to grow and contribute to not only improved client satisfaction, business performance, operational management, but also their own self-development through tailored coaching sessions.

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KEY RESPONSIBILITIES

§ Key responsibility 1 – Sales team coaching

· Listens to, observes and evaluates the coachees in real life and role plays

· Analyses and debriefs with the BTQ managers and coachees, identifies and axes of improvement

· Defines the annual plan for coaching insuring the local and international guidelines (x coaching per sales associates per year)

· Draws up individual action plans for the BTQ and coachees after each coaching session

· Ensures that BTQ manager takes responsibility for the application and follow up of the BTQ and individual coachees’ action plans

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§ Key responsibility 2 – MCT strategy implementation & Service Monitoring

· Is the warrant of the correct use of My Cartier Touch-tools

· Understands retail strategy and participates with the local retail team to implement MCT in all boutiques

· Together with the Boutique Managements, animates sessions in boutiques in relation to My Cartier Touch

· Guarantees the knowledge, understanding and application of the My Cartier Touch-recommendations by all

· Regularly monitors the overall service standard by projects (Mystery Shopping & Client Experience Barometer) and provides relevant management team with the performance reports

· Based on the result of the trend and priority drives of service performance, indicates potentials of improvement and makes recommendations of actions to implement

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§ Key responsibility 3 – POS team supporting

· Partnership with POS team to provide on-site service guidance based on Cartier selling ceremony

· Analyses and debriefs with the POS BTQ & area/regional managers, identifies and axes of improvement

· Draws up individual action plans for the BTQ after each visit

· Facilitates on-boarding service training of new POS boutique opening

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§ Key responsibility 4 – On-site training & Team Lab

· Finds and collects sales teams’ common needs, designs and conducts team lab to inspire, brainstorm, influence sales teams to work out the solution/action plan to the pain point

· Conducts on-site training once on a topic covering selling ceremony, new launched product knowledge, customer relationship management, high-end events project handling, etc.

· Co-work/support other functions to deliver commercial retail retiled trainings

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§ Key responsibility 5 – Reporting

· Provides the Boutique Management with feedback after each coaching session

· Takes part in and provides regular feedback of My Cartier Touch-activities at local and international level so that the program is in line with boutique reality

· Development plan (i.e. potential individual assessment…)

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QUALIFICATIONS

Experience:

- Bachelor’s degree

- 5+ year of experience in boutique/supervisory at luxury service or field coach training experience

- This person shall have global vision, and good level of empathy, passion and creativity to work in a leading and fascinating luxury brand

- This person can transversally work well with others, drive things with strategic approach and build strong learning culture

- This person shall obtain in-depth knowledge of training and development field and excellent understanding of retail environment and retail business

- Ability to convey enthusiasm around project, strong communication skills, knowledge of selling skills, highly developed capacity for active listening and observation, pedagogical approach

- Selling skills

- Local language, fluent in English

COMPETENCY REQUIRED:

? Entrepreneurial Spirit

? Customer focus

? Managing & Developing team

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DIMENSION:

§ Geographical area under responsibility: Regional

§ Headcount supervised: 0

§ Internal contacts:

§ Strong functional line of reporting with National Coaching Manager

§ Liaise with Training team and Commercial team

§ Liaise with POS team

§ Liaise with HR Training team

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

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我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。