长沙招聘

Key Responsibilities:

? 接听客户的电话并解答价格、产品信息、送货周期等问题, 以达到公司考核要求 。

Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI.

? 有效地与公司内部相关部门（包括国外办事处）协调处理订单处理各个环节,并协助销售团队完成销售指标。

Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales team to achieve business target.

? 合同商务条款的审核。

Contract negotiation with I/E company on commercial terms.

? 根据公司的标准操作流程准备入单文件，追踪合同批复

Follow up order package preparation and collect approval for order entry, ensure all documents comply with working instruction.

? 及时处理订单问题，确保并跟踪订单免表办理和付款的进程。审核信用证条款，确保及时收到货款。

Timely solve order issues for customers to smooth the order process，drive payment/LCs and TEC of backlog orders as per sales forecast. Check L/C application form to make sure terms and conditions compliance ensure no discrepancies and payment collection on time

? 跟踪订单备货及发货情况。提供清关单据给客户，并协助客户解决报关中遇到的问题。

Coordinate with DC to expedite shipment. Provide shipping documents to customer and assist them to solve problem.

? 协助销售跟踪仪器安装验收的进展，确保尾款及时回收。

Support sales team to monitor instrument installation and acceptance status to ensure A/R collection ASAP

? 协助销售团队核对订单完成情况。

Cooperate with sales managers to review forecast。

? 以客户满意度为主旨地认真负责处理客户各类咨询与投诉。

Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.

? 及时在ERP 系统中维护物料号和客户账号

Maintain material master & customer master data in ERP systems in a timely and accurate manner.

? 能根据需要，维护及制作销售统计报表等业务文件，并进行分析

Capable to maintain and make sales report etc. business reports and provide analysis upon request.

Minimum Qualifications:

? Have working experience (min 3 years) in customer service , demand planning, and/or logistics related function. Experience in communication with end customer is preferred.

? Good communication skills and nice personality.

? Strong written and oral English communication skills.

? Proved skills in Excel, PPT and presentation is required.

? Strong team player, pro-active, flexible, self-motivated, willing to take additional responsibilities, eye for details, able to work under pressure independently.

? Knowledge in reputable ERP system and SAP is preferred.

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xi’an, Nanjing, Wuhan, Jinan, and Dongguan with around 5,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries.
In order to meet the local needs in China, we have established 8 manufacturing sites in Shanghai, Beijing, Suzhou and Guangzhou respectively. We also have 6 application centers and demo labs across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai and Suzhou, with over 100 scientists & engineers and more than 100 patents. China Innovation Center focuses on research and development supporting key vertical markets and develops products according to local demands with global advanced technologies. We have a nationwide maintenance network and China service training team, including over 2,800 professionals directly providing services for customers.
We are committed to enabling our customers to make the world healthier, cleaner and safer.

赛默飞世尔科技简介
赛默飞世尔科技是科学服务领域的世界领导者。公司年销售额超过300亿美元。
我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战、促进医疗诊断和治疗的发展、提高实验室生产力。
我们全球超过80,000名赛默飞员工将借助于一系列行业领先的品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific、Unity Lab Services和Patheon，为客户提供领先的创新技术、便捷采购方案和全方位服务。

赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、济南、东莞等地设立了分公司，员工人数约为5000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。
为了满足中国市场的需求，现有8家工厂分别在上海、北京、苏州和广州等地运营。我们在全国还设立了6个应用开发中心以及示范实验室，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海和苏州的中国创新中心，拥有100多位专业研究人员和工程师及100多项专利。创新中心专注于垂直市场的产品研究和开发，结合中国市场的需求和国内外先进技术，研发适合中国用户的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2800名专业人员直接为客户提供服务。
我们致力于帮助客户使世界更健康、更清洁、更安全。