长沙招聘

• Establish and maintain close, smooth and excellent relationship with customers
• Solve customer quality issues thoroughly and timely to achieve customer satisfaction
• Represent customer internally in organization to drive quality problem solving and quality improvement
• Manage the failure analysis team to have fast support for any customer quality issues related reporting.
• Systematic lead failure analysis team for deep investigation of customer return failure parts, customer vehicle crash events provide the customer communication reports and drive the internal team for quality improvement.

Customer Quality Function Role

• Responsible for Customer quality problem solving management
• Responsible for new project PPAP (including 4M change) to make sure project on time PPAP according to project timing
• Champion the customer response process, and work with sales, plant and cross functional teams to identify root cause and generate corrective/preventive action plan, fully communicate with customer through 8D process to meet customer expectation
• Create, foster and maintain close and smooth relationship with customer, working with Sales, Plant and all relevant functional Teams to fix customer complaint and quality related issues
• Understand customer demands, requirements, expectations and perception
• Communicate with customers to have mutual agreements for quality standard/criteria to prevent and avoid unclear rejects
• Precisely track customer return events (0km, Warranty, Near Miss, NCE-P, Field Crash event) for thorough and timely closure
• Customer relationship build up and enhancement. Listen the Voice of Customer and sales, and visit customer on regular basis to establish the fluent communication environment with customer. Lead and coordinate customer satisfaction issue.
• Lead and drive customer quality continuous improvement including related processes set up, implementation and optimization
• Early involve in new product launch quality, verify and drive new product quality improvement at customer site
• Follows customer objectives, indicators, scorecards to input for organization reaction of customer relationship and perception improvement
• Coordinate and assist customer audit with plant quality organization and cross functional teams
• Review and discuss Quality Agreements between Autoliv and customers to achieve reasonable consensus.
• Have statistics analysis for all customer return events to output quality improvement priorities for quality improvements
• Build a competent customer quality team to achieve sustainable team growing and development
• CQ Team management including employee recruitment, on-job training arrangement, employee performance assessment, employee coaching etc.

Level (diploma) required:

• Bachelor degree or above

Experience:

• Deep technical background and experience at electronics field, especially for ECU module level analysis, vehicle level events investigation analysis etc.
• Familiar Automotive related quality systems and tools such as TS16949, APQP, PPAP, FMEA, SPC, MSA, PPAP ? Deep understanding of Customer special QMS requirements, such as Ford Q1/GM QSB/ Nissan ANPQP, etc.
• Minimum 10 years working experience in Automotive manufacturing plant, and at least 3 years management position experience
• Direct working experience on OEM Customer Quality

Technical skills required:

• Strong Problem solving skills and methodology, such as 8D, 5WHY, FTA, etc.
• Strong product, process, and or quality engineering background
• Strong and deep understanding of customer culture, working style, procedure and requirement
• Excellent communication, teamwork, cross functional working experience, competency and skills
• TS16949 Quality System knowledge and experience
• Good working attitude and ability to work at pressure
• Good leadership skill and be able to coach people through various problem solving process
• Positive and proactive thinking / working style
• Fluent English to work with multi-national team smoothly
• Very strong responsible attitude
• Be good at failure analysis skills on electronics product, prefer to have analysis skills on the electronic modules, vehicle level for problem trouble shooting.

Skills in relationship and management / leadership required:

• Good interpersonal skills and personnel influence characteristic
• Ability with different level in organization
• Comfortable to work in team ? Excellent communication skill

Languages:

• Fluent English.
• Mandarin

维宁尔（中国）电子有限公司成立于2006年，前身为奥托立夫的汽车电子事业部，于2018年独立发展，专注于汽车安全电子及辅助驾驶等新兴市场业务。中国研发中心分别位于上海市虹桥商务区和湖南省长沙市，当前拥有500人左右的研发团队，生产基地坐落于南上海奉贤区的上海市工业综合开发区。

维宁尔是一家世界级汽车硬件供应商和系统集成商，是全球主动安全和约束控制系统的领导者，专注于为全球客户提供创新的、一流的产品和解决方案，致力于构筑移动出行的信任。公司总部位于瑞典斯德哥尔摩，在11个国家拥有6000多名员工，公司提供的安全电子产品包括安全气囊/安全带控制器、雷达传感器、摄像头传感器、夜视系统和定位系统等，除此之外，还可以为客户提供业界领先的辅助驾驶解决方案。