长沙招聘

POSITION SUMMARY
Nature and Scope

The Team Lead on this position is accountable for IT Infrastructure Desktop Technical Support Services and Executive Support Services in the Asia region to ensure the streamlined operation of Asia Desktop Technical Support team (or internally called TSC - Tech Support Client team) in alignment with the business objectives of the organization. This individual will be the technical escalation point to assist regional TSC team to provide customer with second and third level client computing technical support of the Air Products PC environment with a focus on the Client Desktop including PC Operating Systems, Microsoft Office 365, Messaging, Network and Remote Connectivity, Viruses/Security, Network Printing, and Software Distribution.

This individual will plan, coordinate, direct, and design IT-related activities, as well as provide administrative direction and support for daily operational activities of the Asia TSC team. The Team Lead will work closely with other regional and global IT Leads to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.


PRINCIPAL ACCOUNTABILITIES

• Ensure the team complies with all Air Products safety standards and meets the goals and targets associated with this
• Manage IT staff of Asia Tech Support Client team, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
• Manage incident and problems for Client Computing issues that occur within the region. This includes escalation processes associated with significant and major incidents
• Manage Executive Support Services for the defined scope within Asia region, partner with global counterparts to deliver support services for global Executive events
• Manage Asia Printing Service as a regional Subject Matter Expert
• Partner with IT Service Center Asia team and provide training, technical coach and escalation to ensure IT SLA commitments are met 
• Partner with other IT teams (Regional and Global IT Infrastructure Technical Support teams, Global Infrastructure Engineering teams) to ensure that we meet our SLA commitments to the regional and global business units
• Strong understanding of the organization’s goals and objectives
• Manage the implementation of IT initiatives to support business strategy
• In-depth knowledge of applicable data privacy practices and laws as well as enterprise cyber security
• Cover prime-time (Business) hours from Monday through Friday (local time) and on-call support for urgent situations on non-prime-time hours, weekends and holidays

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Bachelor Degree or related experience required
• 7-10+ years IT Desktop Technical Support, Executive Support and leadership experience
• Proficient with Windows 10 Enterprise Desktop Support, Microsoft Office 365 client related support, Enterprise Network Printer Management and troubleshooting, Client and Software Distribution troubleshooting, Data Encryption support, Client Network and Security related support
• Familiar with PowerShell Scripting
• Strong customer service skill and strong analytical and problem solving skills
• Demonstrated leadership, coaching and influencing skills
• Experience in working with global teams is highly desired
• Strong communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications
• Good listening and creativity skills
• Any of below certified skills will be a plus:

MCSA - Windows 7 (70-680 & 70-685), MCSA - Windows 10 (70-697 & 70-698), Microsoft 365 Certified Modern Desktop Administrator (MD-100 & MD-101) or other similar certified skills

• ITIL foundation certified will be preferred
• Experience with continuous improvement techniques preferred
• Self-motivated, self-starter

    空气产品公司（Air Products, 纽约证券交易所代码：APD）是一家世界领先的工业气体公司，拥有近80年的历史。公司专注于服务能源、环境和新兴市场，为包括炼油、化工、金属、电子、加工制造和食品饮料等众多产业的客户提供生产所必需的工业气体、相关设备和应用专业技术。空气产品公司也是一家全球领先的液化天然气工艺技术和设备供应商。公司同时还开发、设计、建造、拥有并运营着一些全球***型的工业气体项目，包括气化项目。这些气化项目以可持续的方式将丰富的自然资源转换成合成气，用于生产高附加值电力、燃料和化工品。

    2019财年，公司在50个国家和地区的运营销售额达89亿美元，当前市值超过650亿美元，使其成为美国市值***的化工企业。其全球来自不同背景的1万7千多名充满热情、富有才华和忠诚敬业的员工在空气产品公司更高使命的引领下，致力于创造创新的解决方案，助力环境改善，增强可持续发展，并解决客户、社区及全球所面临的挑战。欲获得更多信息，请登陆公司中文网站：****************** 或扫描关注“空气产品公司”中国区官方微信。

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for 80 years. Focused on serving energy, environment and emerging markets, the Company provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of liquefied natural gas process technology and equipment. The Company develops, engineers, builds, owns and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals.

The Company had fiscal 2019 sales of $8.9 billion from operations in 50 countries and has a current market capitalization of about $65 billion, making it the largest American chemical company by market capitalization. More than 17,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world. For more information, visit ***************.