长沙招聘

Key Accountabilities:

• Understand current levels of compliance to Operations Systems usage and enforce it by providing specific coaching and defining actions (together with the sites) to close existent gaps. Regular briefing on station process compliance to Cluster BL leaders and have them enforce actions if required
• Understand current levels of compliance to Station Process (including inherent policies and procedures) and enforce it by providing specific coaching and defining actions (together with the sites) to close existent gaps
• Provide clarification to end users in regards to Station Process and Operational Systems, answering specific queries, sharing good practices and communicating changes and new developments. Provide specific training, based on the end users need (based on global training modules).
• Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request. Submit and discuss CR with the BL at Cluster and Global level (and eventually with IT). Follow-up respective implementation.
• Identify improvement opportunities in the SP, assess changes proposed by the end users and create (or review) change request. Submit and discuss CR with the BL at Cluster and Global level. Follow-up respective implementation
• Responsible for UAT, help develop test scripts and provide pro-active feedback to the IT organization
• Create local WI – SP and System- upon approval of the CR / Exception from the Global Team or for the WI already defined as ‘local’ in the SP , to explain how the specific tasks are to be performed by the end user. Support the creation of global WIs, if required by the BL Global team
• On request, support Business Implementation / BD in regards to customer implementation
• Establish efficient two ways communication between the BL (Cluster and Global) and the end users – sharing the processes, news, training,… with the users and highlighting to BL the issues, risks, suggestions for improvement,… from the end users

Requirement :

• Forwarding Education, Supply Chain training – be it specific theoretical and practical training or ‘on the job' training
• Min. 5 years' experience in operations (end user of SP and operational systems) – Air or Ocean, or both, of which min 2 years with CEVA / 2 years of OFS experience
• Very good knowledge of Air or / and Ocean operations
• Excellent knowledge of specific Air or Ocean processes and related tools
• Full understanding of Matrix OFS functionalities on all modules
• Full understanding of other Operational Systems, e.g. Navigator, One View, OneSan, EDI processing, etc
• Proven coaching capabilities at desk level
• Good training skills
• Good knowledge of local laws and regulations, related to Air & Ocean operations
• Leadership skills and ability to motivate and develop individuals and teams
• Good problem-solving skills.
• Good communication skills in English
• Ability to explain technical topics to management as well as to users
• Profound ability to interpret and analyse documents and procedures
• Active listening
• Influencing skills
• Hands-on mentality
• Team spirit
• Being result oriented, highly motivated, yet pragmatic
• Logical, structured thinking
• Instructional – ability to deliver training in engaging way
• Willingness to learn

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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