长沙招聘

Key responsibilities

• Responsible for database maintenance, focus on data quality, support to modify client data according to store request in SAP
• Plan, develop and implement CRM seasonal campaign and engagement campaign/project to drive traffic to boutique & PFS, evaluate and measure the performance
• Assist to Wechat work management, Wechat work database maintenance, operation & continuous optimization, coach SA, monitor KPI by door & SA
• Customer journey communication design and implement from acquisition to repurchase
• Data/Information collection and confirmation with boutique manager, assist to fulfill store requirements on client lists for loyalty and provide routine tracking
• Data consolidation for CRM analysis, support to track the CRM KPI for Retail, wholesale and E-com
• Support to gift management and shipment
• Support to client hospitality management on campaign basis
• Work closely across teams to roll out CRM project and support to internal and external coordination

Requirements

• Passion for loyalty and customer management
• Proficient in Excel, Powerpoint and outlook
• Logical mind set & Good communication skill
• Result oriented & detail-oriented
• Good experience with CRM tools
• Fluent in English, both in written and spoken
• 2+ years of experience in CRM or data analytics is preferred
• Full-time

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。