长沙招聘

Job Description

PQE is a service provider company, leader in Pharmaceutical and Medical Device sectors since 1998. With a network of hundreds dedicated consultants, PQE delivers the highest level of expertise to more than 160 customers worldwide.

An international group, PQE operates in over forty countries throughout Europe, Asia and the Americas. PQE offers a worldwide coverage with offices and representatives across Europe, Asia, the Middle East and Latin America, in order to better serve these specific local markets.

Due to a constant growth, PQE is looking for a IT Service Desk for our Company in Shanghai, China.

Responsibilities

- Respond to requests for technical assistance in person, via phone, chat or email

- Diagnose and resolve technical hardware and software issues

- Research questions using available information resources

- Advise user on appropriate action

- Follow standard help desk procedures

- Log all help desk interactions

- Administer help desk software

- Follow up with customers and users to ensure complete resolution of issues

- Redirect problems to correct resource

- Identify and escalate situations requiring urgent attention

- Track and route problems and requests and document resolutions

- Prepare activity reports

- Inform management of recurring problems

- Stay current with system information, changes and updates

- Help update training manuals for new and revised software and hardware

Requirements:

- Bachelor’s degree preferred

- Working knowledge of fundamental operations of relevant software, hardware and other equipment

- Knowledge of relevant call tracking applications

- Knowledge and experience of customer service practices

- Related experience and training in troubleshooting and providing help desk support

Location: Shanghai China

Our collaborators are engaged, developed, challenged and well-rewarded for performance. We recognize the importance of leadership at all levels of our organization in order to succeed in a challenging business environment, and we are committed to providing practical processes and programs to identify, develop and inspire all our current and future leaders.

Job Description

PQE is a service provider company, leader in Pharmaceutical and Medical Device sectors since 1998. With a network of hundreds dedicated consultants, PQE delivers the highest level of expertise to more than 160 customers worldwide.

An international group, PQE operates in over forty countries throughout Europe, Asia and the Americas. PQE offers a worldwide coverage with offices and representatives across Europe, Asia, the Middle East and Latin America, in order to better serve these specific local markets.

Due to a constant growth, PQE is looking for a IT Service Desk for our Company in Shanghai, China.

Responsibilities

- Respond to requests for technical assistance in person, via phone, chat or email

- Diagnose and resolve technical hardware and software issues

- Research questions using available information resources

- Advise user on appropriate action

- Follow standard help desk procedures

- Log all help desk interactions

- Administer help desk software

- Follow up with customers and users to ensure complete resolution of issues

- Redirect problems to correct resource

- Identify and escalate situations requiring urgent attention

- Track and route problems and requests and document resolutions

- Prepare activity reports

- Inform management of recurring problems

- Stay current with system information, changes and updates

- Help update training manuals for new and revised software and hardware

Requirements:

- Bachelor’s degree preferred

- Working knowledge of fundamental operations of relevant software, hardware and other equipment

- Knowledge of relevant call tracking applications

- Knowledge and experience of customer service practices

- Related experience and training in troubleshooting and providing help desk support

Location: Shanghai China

Our collaborators are engaged, developed, challenged and well-rewarded for performance. We recognize the importance of leadership at all levels of our organization in order to succeed in a challenging business environment, and we are committed to providing practical processes and programs to identify, develop and inspire all our current and future leaders.

该全职岗位要求IT顾问能够在项目经理的指导下帮助公司维护IT系统及相关硬件软件设施，帮助客户进行IT Infrastructure, CSV以及GAP FIX 整改服务，职责包括但不限于以下：

项目团队的合作

能够与外国同事沟通交流完成公司日常IT系统硬件软件的运行及维护

有一定沟通能力

在工作中依据高级项目经理的指导进行相关工作

在高级专家的指导下对验证文件和测试文件进行整理

要求：

头脑聪慧，积极上进，能够接受新东西

技术背景（IT专业）

英语流利，能与老外进行无障碍沟通交流

Requirements:

Smart, motivated and open to new experience

Technical Degree (IT)

Fluent English

***具备：

制药行业经验

两年工作经验

应聘者需要喜欢挑战，容易接受新知识，有一定的领导能力。

Nice to have :

Experience in Pharmaceutical Sector

Two years working experience

Our collaborators are engaged, developed, challenged and well-rewarded for performance. We recognize the importance of leadership at all levels of our organization in order to succeed in a challenging business environment, and we are committed to providing practical processes and programs to identify, develop and inspire all our current and future leaders

语言：

英语流利（必须）

LANGUAGES:

English (fluent): mandatory

PQE公司成立于1998年，作为欧洲领头的整体质量打包解决方案服务公司，以200多名专家咨询师的优势，服务领域包括质量系统、合规注册和验证确认等领域。更致力于为客户提供数据完整性保障(Data Integrity Assuance）的整体解决方案。我们已在全球45个国家，参与或主持了8，000多个项目。我们的客户包括全球知名跨国企业和地方领头企业。我们是山德士、特瓦等公司的全球服务伙伴，同时也与赛诺菲、辉瑞、罗氏、诺华等知名制药企业保持长期稳定合作关系。

PQE目前已进入中国市场，服务中国企业。我们期望能成为一个成本最优、品质最高的服务咨询公司。将秉承We Act Locally,Think Globally的商业理念。