长沙招聘

  

Department/Function

  

Store/Retail Operations

  

 

  

Reports to

  

Store Manager

  

 

  

Job summary/purpose

  

 

  

You are the ambassador of the Brand and you are a key contributor to the client development in your store.

  

 

  

You support the store staff in recruiting new customers and in strengthening the relation with the existing, in particular the VICs.

  

 

  

You contribute to the store results by:

  

• Impacting the quality of the customer journey

• Building client loyalty to the brand and supporting long term effective relationship

• Developing the Sales Staff skills (clienteling and customer service)

• Developing you own portfolio of client

• Contributes to the total sales performance of the store

   

   

  Responsibilities

  Clienteling Staff Training

                  

• Maintains all confidential information for celebrities and VIPs;

  

• Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions;

• Support Sales staff in all their clienteling activities and ensure all of them are trained on and actively use available clienteling tools when appropriate in order to optimize Client benefit;

    

• Analyze different shopping behaviors and approach potential VICs by their preferred channels;

  

• Keep the team informed of customer trends and behaviors through social media and encourage them to proactively use digital tools when appropriate in order to maximize Client benefit;

• Share and encourage good practices within the store staff experience;

• In collaboration with store Managers, identify talented sales assistant for VICs management and suggest the best fit;

• In collaboration with store Managers and training department, focus on sales staff needs to reinforce key knowledge and skills.

  Business

          

• Assures that exclusivity prevails among clients (no one else is wearing the same garment);

  

• Continuously keen on developing your own portfolio of clients;

  

• Foster company action plans and proactively propose ad hoc initiatives to support the store target achievement;

  

• Support the Store Manager in setting Staff individual targets for Client repurchase;

  

• Proactively propose and organize activities and targeted actions for individual Clients and Client groups;

  

• Develop and grow the made-to-measure program;

  

• Provide qualitative feedback to Store and local corporate Function on VICs requests;

• Analyze and select right customer profile to achieve individual event target.

   

  Service

        

• Support the Sales Staff and directly intervene in case of a “tricky situation” happens with a VIC;

  

• Foster a deep Brand and product knowledge as a key contribution to the service;

  

• Respect and foster the Company standards in terms of grooming and behavior;

• Act as a contact point for clienteling operations and between stores for Clients buying in multiple stores (MTM event etc);

    

• Assist both stylists and celebrities on behalf of PR in their absence as requested whether for purchase, loan, or gifting;
• Finds “special” merchandise for clients including one of a kind samples;

  

• Oversees all aspects of the transaction including alterations, special handling, delivery, etc.

   

  Client Relationships

      

• Liaison with corporate Public Relations Department for servicing VIP clients;

  

• In collaboration with the local corporate Function, propose and manage events and special experiences for VICs;

• Accompany the VICs to Brand / Company events /lunches etc.;

• Be available for appointments on/off site, special engagements, travel as needed;

• Participate in external events for clienteling activities and recruiting new clients ;

• Have a good understanding of the market and consumer trends in order to enhance the shop staff fashion sense;

• Serve as a brand ambassador for clients and celebrities that enter the boutique;

• Maintains strong ability to grow and build community involvement with outreach to clients, charities events etc.

  
  Job Requirement:

• Have solid understanding and practice of client service and development

• Come from competitors with solid CRM standard

• Be proactive

• Have social influence skills

                        Have commitment and ownership

The Prada Group is one of the world leaders in the luxury goods sector where it operates with the Prada, Miu Miu, Church’s and Car Shoe brands in the design, production and distribution of luxury handbags, leather goods, footwear, apparel and accessories. The Group also operates in the eyewear and fragrance industries under specific licensing agreements stipulated with industry leaders, and with the recent acquisition (2014) of Pasticceria Marchesi 1824, it has made its entry into the food industry, where it is positioned at the highest levels of quality.