长沙招聘

ACCOUNTABILITIES AND RESPONSIBILITIES

·        Train, support and provide feedback to Ops Manager on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Monitor that PCs follow established procedures consistently for every aspect of the projects they handle.

·        When required, organize/attend production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop TMC translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources.

·        Exercise sound judgment in keeping PMO Directors informed of potential difficulties such as issues affecting cost and turn-around.

·        Hands-on production involvement when required.

·        Carry out risk assessments.

·        Ensure that within the team all work is assigned and completed on time, at appropriate profit levels and within budget.

·        Monitor, manage and escalate complaints.

·        Ensure all work follows all the approved processes and meets the company’s quality standards.

·        Continually identify areas of efficiency and implement strategies to improve processes.

·        Organize and monitor resource needs and escalate where appropriate.

·        Manage team of project managers, monitor team capacity and escalate issues.

·        Manage team holidays, sickness, absence, discipline and appraisals.

·        Identify Team's training requirements and action as required.

·        Drive effective communication and excellence in performance within the team.

·        Provide support for Sales in relation to existing business.

·        Work as bridge between Sales and Operations to implement new opportunities.

·        Monitor Sales forecast and annual strategy.

·        Work closely with Vendor Management and Technology departments to ensure successful delivery of work.

QUALIFICATION

·        Degree level (BA, BS) in Languages or Translation and/or Interpretation or equivalent experience.

• 3/4 years of experience in people's management. Experienced in staff management; good skill in (remote) team leadership, give support and motivation, be coach to team members, with team members spread in different regions.

·        Excellent written and spoken skills in English and Chinese.

·        Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml). Strong knowledge of DTP software (QuarkXPress, Framemaker).

·        Experience in the use of CAT tools.

SKILLS

·        Excellent Interpersonal skills.

·        Focused on goals and the overall team and company objectives.

·        Self-motivated and pro-active.

·        Detail and service oriented.

·         Professional and customer service oriented, with the ability to manage client relationships and expectations.

·        Ability to multi task in a deadline driven environment.

·        Adaptable and flexible to a changing work environment.

·        Excellent problem solving and decision making skills.

·        Excellent presentation and formal and informal communication skills.

·        Ability to communicate at all levels both internally and externally.

·        Strong leadership skills.

In late 2020 SDL PLC where acquired by RWS Holdings PLC and are now working hard to integrate the two businesses to become the world’s leading provider of technology-enabled language, content management and intellectual property services under a single RWS brand. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).


RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.