长沙 [切换城市] 长沙招聘长沙客服及技术支持招聘长沙客户关系经理/主管招聘

CRM Executive 客户关系管理主任

希思黎(上海)化妆品商贸有限公司

  • 公司规模:500-1000人
  • 公司行业:快速消费品(食品、饮料、化妆品)

职位信息

  • 发布日期:2020-11-05
  • 工作地点:上海
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位月薪:0.8-1.2万/月
  • 职位类别:客户关系经理/主管

职位描述

Summarize the working scope  

  • Database maintenance and system optimization;

  • Data analysis

  • Marketing campaign support

  • Sales support

  • Customer complaint follow up;



 

Describe the job responsibilities  

  • Database maintenance, including monitoring data transfer regularly between CRM system and POS, Ecommerce, WeChat or other platform, and database quality controllingCRM system optimizing according to multi-channel business’ data integration needs;

  • Data analysis, including routine CRM loyalty campaign tracking, ad-hoc campaign review and key products analysis, data mining to offer valuable insights, focusing on competitors’ activities and consumer purchase behavior study;

  • Marketing campaign support, including offline trade promotion/beauty class/VIP event and online campaign mechanisms setting, customer communication info. sending, customer data extraction and follow up, etc.;

  • Developing online & offline CRM tools to help sales team and marketing team well understand CRM campaigns and engage customers

  • Helping sales team understand CRM figure and use it for business development;

  • Customer complaint follow up;

  • Others as per request;

          


JOB QUALIFICATION

  1. Working Experience & Background Requirements  

  • Work experience in CRM field about 1-3 years with good senses about customer service

  • Understanding CRM, Ecommerce and digital marketing business;

  • Well experience on data mining, analysis skill and business intelligence 

 2.  Education Background Requirements 

  • University bachelor degree or above

  • Fluent both on oral and written English

  • Excellent in using PPT and Excel

  • Well organized, good communication skills and logical thinking

  • Self-motivated and responsible working attitude


                    


职能类别:客户关系经理/主管

关键字:CRM客户关系

公司介绍

1976年,来自法国的Hubert d’Ornano修伯特•多纳诺伯爵一手创立了Sisley品牌,并首创将纯植物萃取精华和植物精油运用到美容品中。
经过30年的发展,Sisley已成长为一个在全球范围享有盛誉的品牌,尤其在奢侈品和化妆品领域更独树一帜。Sisley一直在为创造至高生活品位,并致力为人们提供最值得信赖的护肤美容产品而不懈地努力。

联系方式

  • Email:cn.hr@sisley.fr
  • 公司地址:上海市静安区 (邮编:200040)