长沙招聘

Primary Purpose: Support the Retail Training & Development team by developing, implementing and evaluating training programs. The incumbent will work closely with retail leadership team to deliver skill building training solutions. This position reports to the Director, Retail Training & Development, China.

The successful individual will leverage their proficiency in RT&D to...

Sales Optimization:

• Deliver the training programs or projects according to the training schedule for all levels of frontline staff
• Work closely with retail and operation team for training needs analysis and conduct shop visit and coaching to frontline staff
• Prepare regular training reports in order to evaluate the training results and effectiveness and recommend program changes to enhance staff performance in achieving the goals of the organization
• Prepare and consolidate statistical reports and feedback surveys of the training programs
• Develop, organize and maintain an updated database on training programs, manuals and related records/materials
• Liaise and coordinate with internal and external parties in executing training initiatives
• Take part in ad-hoc projects assigned by management

The accomplished individual will possess...

• Degree holder in Training, Human Resources Management or equivalent
• Minimum 5 years solid training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand
• Solid experience in training needs analysis, career development & customer service training
• Holder of other professional training qualifications is definitely advantageous

An outstanding professional will have...

• Able to cope with fast-growing and dynamic environment
• The ability to work with minimal supervision
• Excellent command of spoken and written English & Mandarin
• Presentable, attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
• Good time management and project management skills in completing multiple tasks within tight deadline
• Ability to work under pressure, challenging working environment and tackle problems in a positive way
• Proficiency in MS Office including Powerpoint, Excel and Chinese Word Processing
• Creative mindset with forward thinking mode
• Excellent facilitation, presentation skills and
• Action-oriented, energetic and participative in teamwork
• Flexibility to work extra hours on weekends for staff activities
• Frequent travel within China

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Founded in 1941, Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach于1941年成立于纽约，是一个充满设计感的现代奢华皮具用品和生活方式品牌，我们的产品是由手艺出众的技师，选用最上乘的材料制作而成。凭借其自由精神和美式传统，Coach品牌传达出***的现代视角，独特性和创造力。Coach品牌以其自然流露的纽约风尚而备受全球瞩目。