长沙招聘

岗位职责：

1. Delivers high-quality application services to business users by fulfilling service request and resolving incidents. Performs day-to-day operational activities to monitor and administer systems. Maintains the applications in healthy status.
2. Plans and manages application lifecycle. Manages projects to upgrade or migrate applications to ensure the compatibility with new versions of platform, middle ware, browsers and/or clients.
3. Supports IT BP and Solution Architect on application enhancement requests. Delivers new releases of application by managing requirements, impacts, cost, time and quality.
4. Collaborates with project team to smoothly transition applications from the build phase to operation by creating configuration items, setting up application environment, preparing Operational Support Plan, signing Service Lever Agreement, onboarding qualified support resource, managing KT articles and activities and coordinating with Service Desk, infrastructure team and other IT teams.
5. Manages vendors and leverages external resources to incorporate external expertise into the whole service capability.
6. Creates and updates Service Level Agreement between IT and business. Periodically reviews delivered service with business owner and key users to improve service quality and user satisfaction. Ensures SLA and service KPI targets are met.
7. Creates and maintains knowledge base articles, and ensures knowledge retention at organization level. Ensures each team member is well trained with sufficient knowledge to conduct their work.
8. Creates and maintains application service catalog, and implements service catalog in system. Ensures accessibility and usability of service catalog for business users.

任职要求：

1. Proven track record of 2-4 years’ experience with application support in a complex and global environment.
2. Has expert level knowledge and hands-on experience with installation, configuration and administration of Exchange server, Skype for Business server and SharePoint server.
3. Knows how to plan, deploy and maintain the hybrid environments for Exchange Server/Exchange Online and SharePoint Server/SharePoint Online. Has experience with Teams and other Office 365 products administration.
4. Has knowledge in Windows Server administration, TCP/IP Network, DNS, Firewall, Server Load Balancer, Digital Certificate, SSO, SMB/NAS/DFS and security.
5. Familiar with ITIL processes. Has experience with ServiceNow, HP Service Manager or other IT Operation Management Tools.
6. Good vender management skills with demonstrated experience and successful story.
7. Analytical thinking and agile mindset. Show initiative, proactive, responsible and self-managed in relation to tasks. Being result oriented and process driven.
8. Good coordination and organizational skills with effective inner-personal communication.

   9. Fluent English reading, writing, speaking and listening skills. 

    江苏恒瑞医药股份有限公司是一家从事医药创新和高品质药品研发、生产及推广的医药健康企业，创建于1970年，2000年在上海证券交易所上市，截至2019年底，共有全球员工24000余人，是国内知名的抗肿瘤药、手术用药和造影剂的供应商，也是国家抗肿瘤药技术创新产学研联盟牵头单位，建有国家靶向药物工程技术研究中心、博士后科研工作站。2019年，公司实现营业收入232.9亿元，税收26.8亿元，并入选全球制药企业TOP50榜单，位列第47位。
    在市场竞争的实践中，恒瑞医药坚持以创新为动力，打造核心竞争力。公司近年来每年投入销售额15％左右的研发资金，2019年累计投入研发资金39亿元，占销售收入的比重达到16.7%。公司在美国、欧洲、日本和中国多地建有研发中心或分支机构，打造了一支3400多人的研发团队，其中包括2000多名博士、硕士及200多名海归人士。近年来，公司先后承担了国家重大专项课题44项，已有6个创新药艾瑞昔布、阿帕替尼、硫培非格司亭、吡咯替尼、卡瑞利珠单抗和甲苯磺酸瑞马唑仑获批上市，一批创新药正在临床开发，并有多个创新药在美国开展临床。公司累计申请国内发明专利894项，拥有国内有效授权发明专利201项，欧美日等国外授权专利286项，专有核心技术获得国家科技进步二等奖2项，中国专利金奖1项。
    恒瑞医药本着“诚实守信、质量***”的经营原则，抗肿瘤药、手术麻醉类用药、特色输液、造影剂市场份额在国内市场名列前茅。目前公司注射剂、口服制剂和吸入性麻醉剂等19个制剂产品在欧美日上市，实现了国产注射剂在欧美日市场的规模化销售。
    恒心致远，瑞颐人生。恒瑞医药一直秉承“科研为本，创造健康生活”的理念，以建设中国人的跨国制药集团为总体目标，拼搏进取、勇于创新，不断实现企业发展的新跨越和新突破。