长沙招聘

岗位职责：
Job description:
Responsible for the implementation and improvement of the project training system
The Trainer will be responsible for ensuring that BPO trainer and team leaders are trained to the highest standards. Based on training needs analysis, the trainer will develop effective material and efficient training plans that will support high paced business growth.？

Requirements:
? Responsible for BPO call center training. Implement TTT session and daily coaching session
? Plan, compse and deliver training material and training session based on the needs with Ops team and on the update of process and knowledge
? Tracking and monitoring training result, evaluate after training performance with BPO team？
? Work side by side with BPO team leaders and trainers to providing constant performance improvement’s coaching. Providing alignment with BPO trainer on understanding of training material and identifying calibration needs.
? Implement weekly and monthly assessment for BPO team. Complete result analysis, providing improvenment plan with BPO team and monitoring agent growth plan


任职资格：
Qualifications:？
? Bachelor degree or above.
? Fluent in English communication
? More than one year experience in call center or English trainer is preferred.
? Accept working with different time zone if necessary
? Have basic data analytical skill, and good learning and communication skills.
? Common computer skill (MS office)
? Ability to adapt well to change in direction and priority in a fast-paced environment.

关于我们

滴滴出行是卓越的一站式移动出行平台；为5.5亿用户提供出租车、快车、专车、豪华车、公交、代驾、企业级、共享单车、共享电单车、共享汽车、外卖等多元化的出行和运输服务。在滴滴平台，超过3100万车主及司机获得灵活的工作和收入机会。
滴滴出行与监管部门、出租车行业及社群积极协作，致力于以智慧交通创新解决全球交通、环保和就业挑战。滴滴也和汽车产业链企业建立广泛的合作，携手打造面向未来的汽车运营服务平台。
在全球范围内，滴滴与Grab、Lyft、Ola、99、Taxify、Careem构建的移动出行网络触达全球超过80%的人口、覆盖1000多座城市。目前，滴滴通过旗下99平台服务巴西，在墨西哥和澳洲提供滴滴品牌的出行业务；并在日本通过合资公司提供网约出租车服务。滴滴始终致力于提升用户体验，创造社会价值，建设安全、开放、可持续的移动出行新生态。


公司地址：北京市海淀区东北旺西路8号院尚东数字山谷B区1号楼