长沙招聘

Your Mission

• Provide day-to-day 1st & 2nd level technical support for store operation and maintenance including troubleshooting and issue resolving
• Perform daily interface monitoring of retail related systems and error cleansing
• Support periodic business activities like stock taking, monthly closing, and data providing；define and document IT SOP for retail store；plans and conducts training to store staff when needed

• Provide new store opening support service including software installation, configuration and testing
• Provide store closing/ refitting support service including system changing and testing；coordinate with infrastructure team to ensure high availability of retail systems；

• Analyze incidents and seek improvements to increase operational accuracy and efficiency
• Partner with POS vendor and global team for new function evaluation, implementation and support
• Act as project manager or key contributor for project implementation with regards to time, cost and risk, etc., execute project tasks as assigned
• Assist global and regional team in completing projects within given scope and timeline

          

  Your Talent          

• Associate degree or above in Computer Science or relevant disciplines

• Minimum 5 years hands-on working experience in Retail IT support；minimum 5 years experience in Multinational corporation support is preferred

• Solid knowledge of Retail system including POS and back-office management, Retail Pro/Prism is preferred

• Familiarity with Incident and Change Management Process for IT system

• Ability to execute assigned tasks with a high degree of independence, self-organization and goal orientation

• Ability to apply process analysis principles to business solutions

• Good understanding of retail industry, preferably Apparel

• Good knowledge of end-to-end retail business processes

• Good written and verbal communication skills

• Soft skills on helping others and interpersonal relationship; builds good working relationships with local IT team and vendor           

PUMA是全球知名的运动品牌，设计，开发，销售并推广各种鞋类、服装以及配件产品。70余年来，PUMA始终致力于通过为全球追求极致速度的运动员们提供优质的产品，并以此来不断推动体育与文化的长足发展。PUMA提供包括足球、跑步、训练、篮球、高尔夫及赛车领域的运动产品和源自运动灵感的生活系列产品。PUMA同***设计师与品牌携手合作，将其在运动界的影响力注入街头文化与时尚领域。PUMA集团旗下品牌包括：PUMA、Cobra Golf以及stichd。PUMA总部位于德国赫尔佐根，在全球范围内拥有逾14,000名员工，产品远销120多个国家和地区。