长沙招聘

PRINCIPAL DUTIES AND RESPONSIBILITIES



Purpose of Position Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.

Tasks Import To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.

Prepare arrangement for clearance and delivery.

Feedback to Customers and PA overseas stations on executed activities and incurred charges.

General Duties Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service.

Perform all tasks/activities within SOP and quotation from M and PA overseas offices.

Check and verify correctness of received shipping Instruction and clearance documents.

Create and forward complete full and clear instruction to Document Processing department and assist when necessary.

Ensure correct physical file content before handover to Document Processing.

Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.

Update relevant internal/external application(s).

Act as escalation contact to all Customers when issues arise – regardless whether CS or DP issues.

Carry out improvement / changes on procedures and systems as proposed by supervisors.

Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services.
Feedback pre-claim details and status to customers.

To take up additional tasks as assigned.

Back up for other team members when necessary.

Authority to decide Making decisions in view of IMS processes.

Taking actions in view of operational excellence.

Exception handling ONLY after consulting with Document Processing Supervisor.









JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE





· ACEDAMIC



College degree or above, Aviation, Transportation or Logistics is preferred



· SKILLS/KNOWLEDGE



- Good knowledge of PC skill including Word, Excel and PowerPoint

- Have more than least 5 years correlative working experiences in logistics and freight forward industry.

- Excellent management, leadership and organizing skill and good project control, Negotiation, presentation and good computer and English skill.

- Good communication and interpersonal skill

- Must be able to read, write, and communicate fluently in both English and Chinese



· SPECIAL SKILLS/KNOWLEDGE



Requirements &Skills Functional requirements Excellent and thorough knowledge of Air Export and Air Import.

Operational know-how (Customer Service and Document Processing) Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.

Comprehensive understanding of PA systems functionality.

Proficient in basic IT Tools.

Personality traits System (Internal) focused Able to work in a diverse environment and cultures Communication &Interpersonal skills Work experience Industry experience (1-3 years) Language skills: Fluent in local language and English.

Good interpersonal and communication skills.

Ability to communicate effectively, both orally and in writing.



l PHYSICAL REQUIREMENTS



Must be able to read write and communicate fluently in English;

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.





· ATTRIBUTE



- Proactive

- Initiative

- Aborative

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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