电话客服专员 免费英文培训
EF 英孚教育
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:教育/培训/院校
职位信息
- 发布日期:2020-12-22
- 工作地点:成都-金牛区
- 招聘人数:5人
- 工作经验:在校生/应届生
- 学历要求:中专
- 职位月薪:4.5-6千/月
- 职位类别:咨询热线/呼叫中心服务人员 客服专员/助理
职位描述
EF英孚教育成都青少儿英语培训中心是英孚教育旗下的连锁分公司,旨在提高3-18岁青少儿的英语语言能力,尤其是口语表达与交流水平。
岗位职责:
1.根据公司提供的潜在客户名单,致电并获取客户准确的个人信息;
2.邀约有意向的客户至英孚的学校参加免费的课程咨询活动,与课程顾问老师进行现场的沟通;
3.将所联系的客户信息输入客户管理信息系统。
任职要求:
1.高中及以上学历,如有一年客服及相关工作经验,可适当降低学历要求;
2.良好的沟通技巧和较强的判断能力;
3.学习能力强,积极进取,勇于挑战高薪;
4.具有良好的团队合作能力;
5.基础的办公软件操作能力。
福利待遇:
五险一金+新人补贴+免费英文培训+各种团建活动
早九晚六规律作息,专人指导培训,人性化新人特殊补贴政策让你快速了解教育行业,成为职场达人。
1.平均工资:3500—5500元,明星员工:6000—8000元;
2.全面的福利报障:社会保险;住房公积金;新人补贴等
3.生日会,各种节日礼物,团队拓展,旅游;
4.完善的培训机制和员工发展计划,公平公正完全透明化的员工晋升制度。
晋升空间:
客服专员-客服组长-客服主管-客服部门经理
The TMK Specialist is responsible for contacting and selecting potential customer and inviting them to visit school for course consultation.
Roles and responsibilities:
1. To use telephone and pre-set questionnaire to understand target client s needs and invite them
visit school for course consulting;
2. Keep contact with the potential customers as business required;
3. Collect and maintain clients feedback for marketing campaigns as business data and information in the
corporate CRM system and manage potential customers correct and in time;
4. Provide feedback for the quality analysis on the leads provided by marketing team;
Characteristic:
Good communication skills; Persistent; Self-motivated; Good at information collecting;
Career Development Plan:
Can develop manage skills and move to management positions for the team as TMK Manager.
公司介绍
People are core to everything we do at EF - together, we help turn our customer’s dreams into life-changing opportunities. When you join EF, you join a global community of 52,000 staff working in more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
Ready to join us and make it matter?
联系方式
- Email:Charlene.zhangxm@ef.com
- 公司地址:福州路666号华鑫海欣大厦