长沙招聘

技术支持工程师(口腔医疗器械）

作为客户与公司在售后的主要交流媒介之一，技术支持工程师需要满足客户的日常维护维修需求，并捕捉客户对于公司产品现在以及将来的需要。同时，技术支持工程师需要能够与销售以及产品管理部门共同工作、保持紧密协作。

主要工作内容：
记录顾客的技术方面的需求并解决这些问题，协助客户自行处理一些技术问题。
跟踪技术问题并与客户保持日常联络。
与销售团队协作并提供相关的技术意见与支持。
产品培训方面的工作。

经验要求：
大学专科及以上学历。
三年或三年以上口腔设备维护维修或技术支持经验。
较好的交流技巧以及技术问题解决能力。
能够接受长期出差。
吃苦耐劳。
The Technical Support Engineer is the primary interface between the customer and company In this role, the technical support engineer is responsible for capturing our customers' current and future technical requirements. Work as a member of the Engineering team and supports the technical side of the marketing and communication process. This position also works very closely with our Sales and Product Management.

Specific responsibilities include:

Ensure that Customer Requirements are properly documented, helping customer to solve technical problem.
Follow-up on technical customer issues in addition to building and maintaining customer contact.
Work with the Sales team to identify the value of each project and travel accordingly as needed.
Product training and development.

Requirements：

Diploma's degree.
3+ years of experience in related engineering or technical support.
Good communication skill and problem solving ability
Accept business travel.

卡瓦集团是全球领先的牙科设备和耗材制造商，提供从牙科预防、诊断到治疗的一站式解决方案。卡瓦集团旗下拥有众多的全球著名品牌，包括久负盛名的德国卡瓦（KaVo）设备，美国奥美科（Ormco）正畸，思博安（SybronEndo）根管，科尔（Kerr）修复以及麦瑞斯（Metrex）感染控制等。
卡瓦集团传承了百年的德国品质以及美式创新精神，以专业、创新、优质和可靠性而闻名全球，始终处于行业领先位置。卡瓦集团致力于为中国和世界牙科专业人士提供******效安全的产品，这使我们在各领域都享有“最优价值”。
2015年，我们在中国大陆及中国香港地区拥有超过300多名员工，公司总部在上海，在北京、广州、南京、西安、成都、香港设立办事处。

KaVo-Sybron Dental, as a leading dental devices and consumables manufacturer, is combined by the Chinese business of well-known KaVo Group and Sybron Dental Specialties with the aim at better satisfying the needs of Chinese Market. KaVo-Sybron Dental China is in charge of the whole business of KaVo and Sybron in mainland China and Hong Kong.

With the best value over a century, KaVo-Sybron Dental enjoys the reputation of specialties, innovation, excellence and reliability and stays the leading position in the world dental business. It devotes to provide the best and widest range of dental products and full solutions to the world Dental professionals.