长沙招聘

Position: IT Support Assistant, IT Services (181278)

Please apply for this job through UNNC Office Website, only online application will be accepted.

Job Outline:

This role will work as a key member of the Campus IT Support Section, the role holder will engage widely in supporting IT and Audio Visual (***) technology for the core business areas of research, teaching and administration across the University of Nottingham.

  

Qualifications:

  

Essential

  

• Formal degree/professional qualification in a relevant subject;

• Certified IT professional qualification;

• Excellent oral and written communication skills;

• Technical skills including:

        

- Troubleshooting and diagnostic skills

- Windows desktop operating system support and deployment

- Desktop imaging and configuration

- Application installation/configuration

- Advanced knowledge of PC Hardware configurations

- Office productivity applications

- Email and messaging technologies

- Anti-virus technologies

- Basic networking principles

- Other related IT hardware (printers, scanners etc.);

                    

• Proven evidence of desk side support and customer liaison to high standards of customer service in an environment supporting Windows based PCs;

• A proven track record of troubleshooting and problem resolution skills in a workplace environment;

• Experience of working both within a team environment and independently, and whilst under pressure to deliver solutions;

• Experience of delivering end user training;

• Formal degree/professional qualification in a relevant subject;

• Certified IT professional qualification;

• A broad interest in IT and technology;

• A broad interest in *** technologies;

• Confident, professional and a polite manner when dealing with customers;

• Excellent communication and liaison skills with the confidence to work under pressure and make decisions;

• Ability to work independently or as part of a team;

• Accuracy and attention to detail;

• Willingness to work flexibly and to provide some out of hours support.

                          

  

Desirable

  

• Degree level qualification;

• Industry qualifications such as:

    

- MCTS

- MTA

- Comptia A+

- ITIL foundation

        

• Technologies including:

  

- App-V

- SCCM

- Active Directory

- Other operating systems and devices including Macintosh and MacOS, iOS, Android, Linux, Smartphones and tablets

- Windows Server

- Database technologies

- *** and Learning Technologies and associated products

              

• Giving presentations;

• ITIL Principles;

• IT Security principles and Data Protection;

• Experience of supporting *** technologies including video conferencing and presentation systems.

        

  

Main Duties and Responsibilities:

1. Providing guidance and resolutions to IT and *** demand, predominantly from the identified primary location. Providing a customer focused service primarily to the schools within support zones, Duties will include (60%):

  

• Responding to On-site support requests through the IT management system (currently Remedy – Smart IT);
• Installation and configuration of PC equipment;
• Proactive maintenance and support of *** equipment and facilities;
• Day to day support for all IT devices, including the diagnosing and reporting of hardware faults to external suppliers;
• Providing support to 2nd and 3rd line IT support teams;
• Provide on-site support to school specific and University wide systems;
• Provide training and mentoring to colleagues and customers in person on IT and *** technologies;
• Create, maintain and provide documentation for use by colleagues, technical staff and end customers;
• User account administration;
• Diagnose and report hardware faults to 3rd party suppliers and their support teams;
• Supporting the *** and PC Rolling Refurbishment schedules, with active participation in these replacement projects;
• Ensure accurate completion of documentation, records and reports (e.g. Remedy - SmartIT, inventory) to ensure quality information provision;
• Maintain IT inventories and provide feedback to inform budget and purchasing decisions;
• Be responsible for the disposal of obsolete equipment in accordance with University policy;
• Provide feedback to line manager and the Schools based within the building to continuously assess/monitor the impact of the services provided by the IT Support Team;

  

  

2. Collaboration with IT Services colleagues to ensure best practice (20%):

  

• Provide and support appropriate IT solutions that understand and meet the requirements of the University’s diverse community, with heightened emphasis on research;
• Working closely with colleagues to provide specialised support, guidance and tailored IT skills training, using ITIL best practice as the basis;
• Liaise with and discuss current issues with other IT Support teams to ensure and share best practice and to contribute to workload planning;
• Regular team meetings at team to discuss current IT issues and their resolution;
• Assist other IT Support staff and provide cover when necessary to ensure a consistent quality of service for the whole University;

  

3. Project support, continual development and improvement of operational services (5%):

  

• Direct and active contribution to the delivery of priority projects in IT Services;
• Direct and active contribution to continual development and improvement of operational services;

  

4. Direct and active promotion of University IT and *** services including(10%):

• Data management, ensuring the safeguarding of intellectual property and business critical information
• Advice on hardware and software purchasing
• IT Security best practice and compliance
• Software licensing advice and adherence
• Effective use of teaching rooms and learning technologies

  

5. Learning and Study(5%):

  

• Developing technical and interpersonal skills with emphasis in an agreed area of expertise, focusing at times on skills appropriate to University initiatives.
• Maintaining a broad knowledge of new developments in the rapidly changing discipline of IT and *** technologies through personal study and experimentation.

  

6. Others:

  

• Participate in training and staff development events as trainer or trainee as appropriate;
• Maintain appropriate professional development, expertise and awareness;
• Undertake any other duties as appropriate to the role and level including out of hours on-call support where necessary.

  

  

This job description may be subject to revision following discussion with the person appointed and forms part of the contract of employment.

宁波诺丁汉大学创建于2004年，是经中国教育部批准，由英国诺丁汉大学与浙江万里学院合作创办，在中国设立的***家引进世界一流大学优质教学资源、具有独立法人资格和独立校区的中外合作大学。根据泰晤士高等教育以及上海交通大学公布的权威排行榜，诺丁汉大学位列世界高校百强。

学校位于宁波市高教园区，占地面积887亩，建筑面积20万余平方米。目前在校生7800余人，教职员工800余人，来自于世界上70多个国家和地区。学校为员工提供国际化的工作环境，良好的薪资福利待遇和职业发展机会。

应聘须知

进行线上简历投递，所有信息和上传文件必须用英文填写，通过简历筛选者，将会由人力资源办公室以电话或电子邮件形式告知具体面试安排。