(Healthcare)售后服务部 AX 客户服务工程师(130152)(职位编号:130152)
西门子(中国)有限公司 医疗业务领域(Healthcare)
- 公司性质:外资(欧美)
- 公司行业:制药/生物工程 医疗设备/器械
职位信息
- 发布日期:2013-02-05
- 工作地点:成都
- 招聘人数:若干
- 工作经验:二年以上
- 学历要求:大专
- 语言要求:英语熟练
- 职位类别:售前/售后技术支持工程师
职位描述
What are my responsibilities?
Goals/Mission:
- Providing technical services efficiently and effectively with high quality and high customer satisfaction
Working Partners/Contacts:
- MED CS Regional manager, MED CS regional engineers, MED CS USC, MED CS service sales, MED HQ support center, MED customers
Tasks:
- Fulfill the installation and service jobs with high quality while taking into consideration of the economic aspects and utmost customer satisfaction with professional customer approaching.
- Complete all the service tasks of his modality up to "B" class
- Willing to do multi-modality service up to "A" class
- Proper escalation according to the escalation process.
- Follow Company regulations strictly
- Ensure SRS usage
- Continuously improve technical knowledge and skill via successful passed training including E-learning
- Maintain and refresh experience and knowledge.
- Provide necessary Technical support to Medical internal customers ( CS Sales, Med product sales, project manager etc. )
What do I need to qualify for this job?
- Education: college or above
Knowledge/Languages:
- Passed basic and system training
- Good in communication & customer focus
- High level skill in communication
- Fluent English on read and write
- Willing to help others
- Experience: Passed the basic and system training with service experiences in Med Product Service
- More than 2 years in CS junior CSE position or similar service experiences, being familiar with CS operation process.
What else do I need to know?
- The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 51,000 employees worldwide and operates around the world. In fiscal year 2011 (to September 30), the Sector posted revenue of 12.5 billion Euros and profit of around 1.3 billion Euros.
- For further information please visit: www.siemens.com.healthcare
How do I apply?
-
We are looking forward to receiving your online -application.
提醒:
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公司介绍
西门子致力于为中国全面提升医疗服务提供支持,西门子也一直强调满足中国不同地区与不同层次医院的需求,这包括从领先的医疗科研机构与医院,到病人流通量大的大型综合性医院,从城市社区医院到中小型乡镇医院的各种需求。