长沙招聘

1. 通过客服服务, 将所负责的现有客户维护好，提高客户满意度，发现其的新航线、新客户，保证部门业绩增长持续化：

1.1 作为客户的主要联系窗口，维护客户关系，掌握客户出货计划及生产变动，积极与其他部门配合，发挥协调功能，确保货物安全准确的运输，令客户满意；

1.2 处理客户投诉，提出解决问题方案，改善建议，将整改意见或新的要求布达给操作、单证及其主管，提高客户满意度；

1.3 定期安排拜访计划，维护好客户；

1.4 掌握竞争者的信息；

1.5 掌握大客户的账期、账款；

1.6 在现有客户和问题客户中开发新航线，新客户。

2. 操作部门的客服支持：

2.1 熟悉操作部门流程和公司操作系统；

2.2 协助操作部门定期安排客户拜访计划；

2.3 协助操作部门处理客户之间的问题。

3. 严格执行公司政策及高层管理的其他指示：

3.1 负责接待国外客户、同事和代理。

岗位要求：

1 大专及以上学历，物流、外贸相关专业

2 货代操作经验2年以上或货代客服经验2年以上

3 英语CET4，听说读写流利

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $28 billion in freight under management and 20 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our nearly 100,000 customers and our 85,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.

Throughout China, C.H. Robinson’s strategic offices are located in all major port cities as well as in tier two cities striving to provide comprehensive and professional portfolio of logistics services. We are one of the leading non-vessel operating common carrier (NVOCC) on the transpacific eastbound (TPEB). We introduced the concept of Non-truck operating common carrier (NTOCC) to China with government approved road transport permits. We are ISO 9001:2015 certified in Shanghai, Shenzhen, and Hong Kong; IATA certified in Taiwan, Hong Kong, Malaysia and Singapore; AEO certified in Taiwan.

Our people thrive. Our value is clear. Together, we connect the world. Join us, and help drive the industry we all count on, forward. Our strength lives in all of our people, who have extended our tradition of service and integrity to companies in every location and situation, and who take pride in making us one of the most resilient resources in the transportation industry.

CH Robinson 为全球和各行各业的公司解决从简单到最复杂的物流问题。我们管理着 280 亿美元的货运量和每年 2000 万次的货运量，是世界上***的物流平台之一。我们的全球服务套件加速贸易，以无缝交付推动世界经济的产品和商品。通过结合我们的多式联运管理系统和专业知识，我们利用我们的信息优势为我们的近 100,000 名客户和 85,000 家合同承运人提供更智能的解决方案。我们的技术由供应链专家构建，旨在为我们客户的业务带来更快、更有意义的改进。作为负责任的全球公民，我们也很自豪能够捐赠数百万美元来支持对我们公司、基金会和员工至关重要的事业。

在大中华区, C.H. Robinson Freight Services (China) Ltd. 上海罗宾升国际货运有限公司的战略办公室位于所有主要港口城市和二线城市，能为客户提供全面的专业物流服务。我们是规模领先的无船承运人(NVOCC)之一，更是将无车承运人这个概念引入中国的先驱，是中国首批政府认可的无车承运人 (NTOCC)。我们在上海、深圳和香港拥有ISO 9001:2015资质，在中国台湾、中国香港、马来西亚和新加坡拥有IATA资质…等。

我们的人才茁壮成长。 我们的价值是明确的。我们期盼招募更多拥有个性，主动性，诚信正直的行业精英，一起开拓大中华区市场。加入我们的工作团队，您可以得到探索自己的机会，发展您的潜力，并且建立您的职业生涯。