长沙招聘

SUMMARY/SCOPE OF POSITION:

The primary responsibility of the Senior Engineer- Systems Technical Support position is to remotely provide support for server and storage equipment or network devices located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

This System Technical Support position should have at least one of following essential functions, that is ESSENTIAL FUNCTIONS – Part1 or ESSENTIAL FUNCTIONS – Part2.

This System Technical Support position should have one of following experiences, that is EXPERIENCE REQUIREMENTS – Part1 or EXPERIENCE REQUIREMENTS – Part2

ESSENTIAL FUNCTIONS – Part1:

• This position focuses heavily on Rockwell Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.

• This position supports modifying and maintaining Microsoft tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.

• The position supports VMWare 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.

• Provides troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.

• Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.

• Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance.

ESSENTIAL FUNCTIONS – Part2:

• This position focuses heavily on Rockwell Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.

· This position will be responsible for managing and maintaining Cisco Based LAN / WAN equipment. The position will also be responsible for managing the performance of the customers’ network environment via high availability services.

· The position will leverage Security concepts and principles to ensure customers’ networks are operating in a safe and secure manner.

· The position will require an engineer to stay Up-to-date on IT industry understanding, policies and knowledge.

· The position will manage the IP Address spaces and DNS environments for customers’ networks.

• Provides troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.

• Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.

• Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, workarounds, installation / configuration practices that create problems, etc. to improve customer satisfaction and acceptance.

EDUCATION REQUIREMENTS:

· 4 year engineering degree in one of the following

- Electrical Engineering

- Electronic Engineering

- Industrial Engineering

- Electromechanical Engineering

- Robotics Engineers

- Project Management Courses

- Computer Systems Engineering

- Software Engineering

EXPERIENCE REQUIREMENTS – Part1:

· 2+ Years’ relevant experience

· Experience with multiple types of server and storage hardware.

o Discrete servers

o Blade servers

o Storage Area Networks

· Experience with Active Directory tools and utilities.

o VMWare management console.

• Understanding of EMC SAN Storage hardware
• Familiarity with network and san switching technologies
• Good English reading, writing and verbal communication skills
• Able to work in a round-the-clock, global operation 7 days x 24 hours

· Strict adherence to company standards and procedures.

· Excellent trouble shooting skills

· Demonstrate Knowledge Rockwell Automation Products

EXPERIENCE REQUIREMENTS – Part2:

· 2+ Years’ relevant experience

· Experience with Cisco hardware:

o Cisco Routers

o Cisco Switches

o Cisco Firewalls

o Other network devices

• Familiarity with network switching technologies
• Good English language skills including reading, writing and verbal communication skills
• Able to work in a round-the-clock, global operation 7 days x 24 hours
• Excellent troubleshooting skills

· Knowledge of Rockwell Automation’s Products

SCOPE OF WORK / KNOWLEDGE & SKILLS

Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Experienced professional with a full understanding of area of specialization; resolves wide range of issues in creative ways and effective ways. Receives assignments in the form of objectives and determines the process by which to meet goals.

DESIRABLE REQUIREMENTS:

• Ability to handle high pressure work conditions.
• Interested on Rockwell Automation technologies training
• Commercial Skills
• Good Interface between Business Units
• Windows 2003/2008/2012/2016 MSCE/MSCA/MCITP/MCP
• VMWare Certification (VCA/VCP)
• Background and understanding of IT controls and compliance.
• Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)
• Understanding of ISA, ANSI, NEMA, NEC and NIST standards.
• Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.

Or

• Ability to handle high pressure work conditions.
• Interested on Rockwell Automation technologies training
• Commercial Skills
• Cisco Certification (CCNA/CCNP).
• Background and understanding of IT controls and compliance.
• Experience with change management processes
• Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)
• Understanding of ISA, ANSI, NEMA, NEC and NIST standards.
• Experience in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.

　　罗克韦尔自动化(NYSE:ROK)是全球领先的专门从事工业自动化与信息技术领域的企业之一，致力于帮助其客户提高生产力并推动世界实现可持续发展。罗克韦尔自动化公司总部位于威斯康星州密尔沃基，员工总数约为 23,000人，客户遍布全球80多个国家/地区。
　　1988年罗克韦尔自动化进入中国，在国内有2000多名雇员，并设有五个培训中心，一个研发中心，一个软件开发中心，三个OEM中心，两个生产基地。
　　罗克韦尔自动化集成控制和信息平台是制造业实现智能、安全和可持续生产的的基础。它帮助制造业利用互联企业实现未来智能制造愿景，提高决策水平和国际竞争力。
　　“罗克韦尔自动化与中国大学共勉”项目开始于1998年，和国内70多所高校合作建立联合实验室，累计捐赠2.56亿人民币的设备、奖学和奖教金。该项目在持续不断地进行中。