Service Engineer-LC/MS
沃特世科技（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2020-10-21
- 工作地点：重庆
- 招聘人数：1人
- 工作经验：2年经验
- 学历要求：本科
- 语言要求：英语良好
- 职位月薪：0.8-1.2万/月
- 职位类别：售前/售后技术支持工程师
职位描述
As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.
- Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
- Maintain high focus on customer satisfaction
Education:
- Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
Experience:
- 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC)，or other company chromatography scientific instruments，GC experience would be of advantage
- Ability to perform effective system level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, Enterprise)
Skills:
- Must possess a strong customer focus
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Applications:Have expertise / knowledge in chemic applications is a plus
- Fluent in English written ,good capability to understand English document
- Willing to learn new technologies and application
Travel:
- This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
职能类别：售前/售后技术支持工程师
公司介绍
沃特世公司创始于1958年，是全球领先的分析实验室技术开发商及制造商。沃特世专注于推动当今前沿分析实验室技术的应用，包括液相色谱、质谱和相关化学耗材及信息化解决方案。
自上世纪80年代进入中国以来，沃特世的规模与实力与日俱增，在大陆及香港、台湾均设有运营中心，拥有五百多名本地员工，并在上海、北京、广州、成都设立实验中心和培训中心。
自2003年成立沃特世科技（上海）有限公司以来，今天的中国已成为沃特世全球营收仅次于美国的第二大市场。作为分析科学家的理想合作伙伴，沃特世始终坚持提高本地技术能力、支持本地技术人才培育，并推动制药、食品安全、健康科学、环境保护等相关行业标准和法规的建立和完善。
凭借出众的人才与全球布局，沃特世已经为其商业合作伙伴创造了显著的价值，并致力于满足广大中国消费者对更美好生活的需求。
About Waters China
Founded in 1958 in the U.S., Waters Corporation is a leading developer and manufacture of analytical laboratory technologies. The company is focused on advancing the most leveraged laboratory technologies in use today: liquid chromatography, mass spectrometry and related chemistry consumables and informatics solutions..
Having established a regional presence in China since 1980s, Waters has grown in size and strength with more than 500 local talents located in five operating centers: Shanghai, Beijing, Guangzhou, Chengdu and Hong Kong.
Through Waters Technologies (Shanghai) Limited founded in 2003, China has become Waters' second largest market worldwide as measured by revenue, only behind the United States. As a preferred partner of analytical scientists, Waters will continue to enhance local technological capabilities, support training for local technical talent and stimulate development of the standardization and regulation of Pharmaceutical, Food, Health Science, Environment Protection and all related industries.
Waters has the talent and global footprint to create significant value to our business partners as well as to serve the Chinese people's evolving needs for a better life.
The opportunities are now available for you to challenge yourself in your career!
自上世纪80年代进入中国以来，沃特世的规模与实力与日俱增，在大陆及香港、台湾均设有运营中心，拥有五百多名本地员工，并在上海、北京、广州、成都设立实验中心和培训中心。
自2003年成立沃特世科技（上海）有限公司以来，今天的中国已成为沃特世全球营收仅次于美国的第二大市场。作为分析科学家的理想合作伙伴，沃特世始终坚持提高本地技术能力、支持本地技术人才培育，并推动制药、食品安全、健康科学、环境保护等相关行业标准和法规的建立和完善。
凭借出众的人才与全球布局，沃特世已经为其商业合作伙伴创造了显著的价值，并致力于满足广大中国消费者对更美好生活的需求。
About Waters China
Founded in 1958 in the U.S., Waters Corporation is a leading developer and manufacture of analytical laboratory technologies. The company is focused on advancing the most leveraged laboratory technologies in use today: liquid chromatography, mass spectrometry and related chemistry consumables and informatics solutions..
Having established a regional presence in China since 1980s, Waters has grown in size and strength with more than 500 local talents located in five operating centers: Shanghai, Beijing, Guangzhou, Chengdu and Hong Kong.
Through Waters Technologies (Shanghai) Limited founded in 2003, China has become Waters' second largest market worldwide as measured by revenue, only behind the United States. As a preferred partner of analytical scientists, Waters will continue to enhance local technological capabilities, support training for local technical talent and stimulate development of the standardization and regulation of Pharmaceutical, Food, Health Science, Environment Protection and all related industries.
Waters has the talent and global footprint to create significant value to our business partners as well as to serve the Chinese people's evolving needs for a better life.
The opportunities are now available for you to challenge yourself in your career!
联系方式
- Email：china@waters.com
- 公司地址：地址：span广州市荔湾区西门口广场，中山七路50号1707-08室