长沙招聘

JOB TITLE: IT Operations Analyst

DEPARTMENT: Information Technology

JOB SUMMARY

Provide 1st Level systems support, maintenance and administration within the organization’s computing environment. Performs onsite and remote analysis, diagnosis, and resolution of complex problems for end users. Recommends and implements corrective solutions.

Installs, configures tests, maintains, monitors, and troubleshoots end-user related hardware and software (in person, by telephone, or via e-mail) in order to meet or exceed published SLA’s; with effective management of the customer relationship during the entire support process

Administers enterprise class tools such as SCCM to analyze the enterprise computing environment, and for the development and planning of automated maintenance activities against security and compliance best practices.

ESSENTIAL FUNCTIONS

Follow the IT Service Desk management process. Ensure all incidents and requests from customers are recorded and updated within the service desk system. Escalate support calls in accordance with IT procedures.

Receive and responds to incoming calls, Service Desk tickets, and/or e-mails regarding IT support.

Performs moves, adds, and changes (MAC) requests as they are submitted.

Enforces the security policies of the organization and follows Sarbanes Oxley (SOX) IT process.

Communicates, shares problems and resolutions, and works with the other IT verticals in order to effectively deliver IT services

Performs onsite and remote analysis, diagnosis, and resolution of complex problems for end users, internal systems and hardware. Recommends and implements corrective solutions.

Installs, configures tests, maintains, monitors, and troubleshoots end-user related hardware and software (in person, by telephone, or via e-mail) in order to meet or exceed published SLA’s; with effective management of the customer relationship during the entire support process

Global active directory services and related components

• Aid in the support of Microsoft systems including Server OS, SCCM, ADS, Exchange, SQL, and the associated applications they support.

• Administers maintenance and installation of equipment and system/application software upgrades.

• Support file structures and user access to all user data.

• Daily support of highly virtualized global environment through the use of VMware, VSphere and Citrix environments, as well as associated replication technologies.

  Write technical specifications for hardware/software configurations, installations and deployments.

  Constantly assess the need for and implements performance upgrades to all related end user hardware

  Collaborates with Server Storage Group and Network Groups to ensure efficient operation of the company’s desktop computing environment.

  Prepares tests and applications for monitoring desktop performance, and provides performance statistics/ reports.

  Provides information to internal customers on the functionality & applications of standard CooperVision IT systems.

  Maintains and builds professional and technical knowledge by attending educational workshops and training events, by subscribing to and reading trade periodicals and by reading applicable technical manuals, books and guides.

  Daily interaction and collaboration with other technology verticals regarding project planning, troubleshooting initiatives, and day to day operations.

  Develops and maintains an inventory of all computer related hardware.

  Accurately documents instances of desktop equipment or component failure, installation, and removal.

  Liaise with third-party support and PC equipment vendors.

  Maintains regular office hours and reliable attendance. Provides support during regular office hours and is able to respond to urgent matters and planned events after hours when needed.

  Participates in the out of hours support call rotation.

  Performs other related duties as assigned.

  POSITION QUALIFICATIONS

  KNOWLEDGE, SKILLS AND ABILITIES

  Scripting for automated deployments and managements tasks

  Excellent technical knowledge of PC desktop hardware and software, including MS Windows 7, Windows 10, MS Office O365 and related products (Outlook, Excel, Word, Visio, Power Point, Project, etc), web browsers, and utility applications such as anti-virus, file management, desktop deployment and backup software.

  Working technical knowledge of current protocols, operating systems, and standards.

  Excellent technical knowledge mobile devices (smart phones, tablets, etc).

  Ability to operate tools, components, and peripheral accessories.

  Able to read and understand technical manuals, procedural documentation, and OEM guides.

  Outstanding Customer Service skills

  WORK ENVIRONMENT

  On-call availability.

  Sitting for extended periods of time.

  Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

  Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals

  EDUCATION

  College diploma or university degree in the field of computer information systems and/or 2-4 years equivalent work experience.

  Certifications in A+, Network+, MCDST, ITIL, etc preferred.

  EXPERIENCE

  Hands-on hardware troubleshooting experience.

  Extensive equipment support experience with laptops, desktops, mobile devices, etc.

  Familiarity with the principles of ITIL

CooperVision, Inc., a unit of The Cooper Companies, Inc. (NYSE: COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of monthly, two-week and daily disposable contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges; such as astigmatism, presbyopia and ocular dryness; and offers the most complete collection of spherical, toric and multifocal products available.
Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, thereby creating real advantages for customers and wearers.
From our extensive network of facilities in 12 countries across five continents, CooperVision distributes high-quality lenses virtually everywhere contact lenses are worn.

CooperVision, Inc. 作为 Cooper Companies, Inc. (NYSE: COO)的一个业务分支，是全球领先的软性隐形眼镜制造商之一。公司生产全系列的月抛，两周抛和日抛隐形眼镜，其显著特点均为采用先进材料和光学工艺。 CooperVision在解决最棘手的视力难题方面具有悠久传承；诸如散光，老花和目涩 ；并且有最完整系列的球面透镜，复曲面透镜和多焦点透镜产品可供选择。

通过创新产品及与验光师专业服务相结合，CooperVision为市场带来清新视角，为客户和佩戴者带来切实利益。

CooperVision网络已遍布5大洲12个国家，公司为世界各地配戴隐形眼镜的人提供高质量的镜片。
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来自公司CEO的问候
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