长沙招聘

1. Customer Complaint resolution:

- Immediately work with CS/OPS to deliver root cause and corrective action plan in email in the same working day of receiving complaint, or latest the next working day

2. SOP Execution / Compliance / Maintenance

- Update SOP within the next working day after receiving and updates from customer or KAM

- Distribute SOP to all stakeholders within the same working day of SOP update

- Follow up email and call to make sure receiving and understanding of the SOP

- Proactively identify new CS and deliver SOP training to them accordingly

- Monthly SOP understanding/compliance audit to stations, and record in the format of meeting minutes

3. Tactical day-to-day op’s and customer communication – issue analysis /root cause /resolution

4. Ad hoc projects / support spot buy quotation with KAM (through pricing desk)

- Lead, or co-ordinate (see complexity of the project) the ad hoc project from customer; deliver results or accomplish tasks assigned before deadline given

5. Performance reporting& KPI

- Follow up 100% of the KPI failures with CS/OPS, and record the root cause and action plan on "service issue log" (remarked with "KPI failure")

- Required reports (both internal and external) to be accomplished and distributed before deadline given; external customer report should have 98% report timeliness and accuracy; internal report 95%

6. Support AR improvements

- AR performance under target set by finance

7. Growth of account through defined target

- Identify new opportunity within account / work with GKAM or RKAM or CKAM

- Support and build customer relationship

8. Any other duties are assigned by next level.

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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