长沙招聘

Key responsibilities:
1. People Management: Supervise and manage the overall performance of staff in his/her department. Involved in employee selection, career development, succession planning and periodic training. Developing guidelines and policies for the engagement. Working out compensations and rewards

2. Operations management: Identifying problems, creating choices and providing alternatives courses of actions. Plans and monitors the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his/her specific process (es) in order to ensure budget & pricing assumptions compliance 

3. Process Compliance & Improvement: drive process improvement and ensure continuous improvement based on business requirement. Reviews process compliance and signs off on SOP changes as part of the quality plan in order to ensure robustness of the process

4. Quality Planning (QC/QA): Reviews the service quality plan including the quality control, assurance and improvement to create a comprehensive quality program for the specific process (es)

5. Client Satisfaction: Effective communication and interaction with the client. Meets and exceeds the client’s expectation. Proactively adjust potential issues before it occurs

6. Reporting: Report weekly/Monthly SLA for the engagement. Publish monthly performance review for the engagement

7. P&L (Finance): Responsible for the growth and increase in the organizations' finances and earnings. Responsible for penalty lost by SLA breach

8. Transition coordination: Develops plans, identifies people, coordinates infra and technology requirements with the transition team to deliver on target delivery model. Provides resources to transition team to finalize the process definition & documentation, signs off for the specific process (es) within his/her purview to finalize the To-Be process. Provides inputs on training/ certification methodology to the transition team to ensure right skilling on engagement

Other responsibilities assigned on adhoc basis based on company requirement not limited to above listed responsibilities.

Requirements:

1.  At least 8 years management experience in MNC environment incl. min.3 years in Customer service  operation, understanding of business and effective management and communication, strong client relationship management skills. 

2. Fluent in English and Mandarin, knowledge of other language will be a plus.

3. Strategic and result orientation

4. Excellent Collaboration & team oriented

5. Excellent communications and analytical skills

6. Proficient in office tools, words, excel, Visio etc

7. Mature, high level interpersonal, positive manner and leadership skills

8. Savvy client management skills and good business acumen to understand client needs

9. Good interpersonal skills and manage by objectives

10. Education: Bachelor or equivalent degree holder and above, overseas education is a plus.

大连隆基科技始创于2009年，是一家以计算机软件技术为核心，通过软硬件产品结合研发的策略，为各行业提供优质的信息化产品及解决方案的高科技公司。业务范围覆盖技术咨询、调研分析、方案设计、软件开发、系统集成、售后支持等服务，专注于高科技、金融、医药、制作等领域并积累了丰富的经验。
隆基通过多年积累，已经形成了包括：行业解决方案、应用解决方案、工具平台解决方案、企业基础数据平台解决方案、基础设施平台等多种服务于企业全面IT战略的综合解决方案。提供的服务涵盖了“企业咨询服务、企业数据服务、企业应用服务、企业治理服务”全部领域。

隆基总部位于大连，在上海、北京等地分别设立研发团队，形成了一个包含资深业务专家、项目经验丰富的管理人员及优秀的技术研发人才在内的团队。

公司将以绿色IT战略、绿色IT咨询服务为宗旨，将帮助您低碳减排。为客户提供先进的技术，提供安全、可靠、高质量、易扩展的行业解决方案；以专业化的服务宗旨，帮助客户实现信息化管理的***实践方式，以满足客户在业务快速发展下的不同需求。