长沙招聘

In Y2012, Ralph Lauren will open new freestanding stores in the 1st-class CBD areas of Shanghai, Xi’an, Shenyang, Nanjing and Nanning. The freestanding stores will probably include watch, fine jewelry, menswear, women wear and children wear, with premiere product lines.

2012年，Ralph Lauren 将在上海、西安、沈阳、南京和南宁的一级中央商圈开设精品店。精品店将引入Ralph Lauren高端产品线，其中包括手表、珠宝、男装、女装和童装等。

店铺位于上海尚嘉中心（虹桥百盛旁）。


Key Responsibilities 主要职责

- Responsible for creating an “ultimate experience” for all visitors to Ralph Lauren luxury stores.
有责任为所有莅临Ralph Lauren精品店的顾客提供“卓越服务”。

- Greet all visitors; provide exceptional customer service while answering any questions about luxury stores, women’s department or guide to the appropriate department or sales professional, etc.
接待所有顾客；提供独一无二的客户服务，尤其是回答顾客的问题，关于Ralph Lauren精品店，女装部门或指引顾客去相关部门或相应销售顾问。

- Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
保持营造一个欢迎款待的店铺环境，通过提供超出顾客预期的卓越服务水准，提升客流量，打造顾客忠诚度。

Requirements工作要求：

- Minimum 1-2 years of related customer service, preferably within the luxury retail environment.
至少1-2年相关客户服务经验，曾在奢侈品零售行业从业者优先

- Must have knowledge of surrounding area (hotels, dining, museums, etc.)
熟悉精通精品店周围环境（譬如酒店，餐饮，博物馆等）

- Strong communication and interpersonal skills.
良好的沟通能力，人际关系技巧

- Must be detail oriented, customer service oriented and highly organized.
为人处事细节导向，客户服务导向，且有良好的组织能力

- Ability to multi task and work within a team environment.
有能力处理多项任务，且有团队合作精神

- Ability to establish and maintain positive working relationships with customers, co-workers and management.
和顾客，同事及管理层，有能力营造和保持积极向上的工作关系。

Ralph Lauren began his design career in 1967 with an innovative wide-tie collection that launched the “wide-tie revolution” and marked the beginning of the Polo label. For over 40 years, Ralph Lauren has expanded and refined his vision into collections for men, women, children, fragrances and the home, taking inspiration from the most captivating aspects of the world around him.

From the golden age of Hollywood glamour and the breathtaking American landscape to sleek vintage automobiles and the equestrian athleticism of polo, Ralph Lauren’s internationally heralded collections are found in ranch homes and urban penthouses, runways and red carpets, all around the world. Offering iconic style that is always fresh and modern but ultimately timeless and functional, Ralph Lauren designs for the way people live, paying homage to tradition but never bound by it.

Ralph Lauren stepped into China more than 10 years by licensed stores, and opened direct-owned stores from Y2010. Ralph Lauren has an aggressive new store opening plan in China, and will establish the free-standing stores in Shanghai, Xi’an, Chongqing, Chengdu, Beijing etc., with premium product lines, covering timepieces, fine jewelry, accessories and apparel.

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