长沙招聘

1.To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.

2.Monitor and ensure Navigator   /OFS are timely completed and entered by Billing team.      

       

3.Organize   independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of   customer/ their appointed agents if any as requested, or our operations team             

4.Maintain   issue logs for accounts handled and ensuring all issues are attended and   responded to timely with proper documented evidence             

5.Make sure Vendor   could arrange shpt process with Agreed Customer SOP.            

 

6.Monitor and ensure GSU/Navigator   system in OFS is timely completed and entered by OP         

    

7.Take   customers feedbacks/ complaints, documenting the same in the record and   escalating to the CS Manager  for   advice and resolution     

        

8.Attend   relevant customer meetings as required of the business, with the presence of   the CS Manager, Sales or Account Managers       

      

9.Enter   the shipment details in WFMS sys timely and make sure all the information are   correctly sent to GTW team.

     10.Creat job number in CSP sys and make sure   all the necessary information are timely updated to CEVA overseas office.        

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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