长沙招聘

PRIMARY DUTIES AND RESPONSIBILITIES:

Production Service resources will be integrated with the Production Services team at NA-CSC.
All Production Services resources will participate in the triage of incoming incidents, analysis of customer/store issues, execution of requests from management, prioritization of incidents, documentation of work and communication to business users.

· Lead monitoring strategy and communication
· Provide Excellent Troubleshooting Skills
· Manage incident and work order resolution from analyze to resolution
· Provide input for prioritization and support management as needed
· Responsible to ensure acceptable availability of all supported applications
· Represent Technical services on strategic projects and perform assigned tasks per project plans.
· Assist in building and maintaining the technical components of applications.
· Assist in special and technical projects as assigned.
· Participate in troubleshooting and support efforts within specified environments
· Create and follow all standards and methods for application technology.

Ability to manage resolution of critical off hour production support issues including the coordination of other required IT Teams as well as status reports and other communication to business users as needed.


REQUIRED SKILLS & KNOWLEDGE:

· Advanced Application and Systems Troubleshooting Skills
· Ability to resolve assigned issues with minimum management guidance
· Provide input for prioritization and support management as needed
· Support Engineer with proven Production / Application Support (or other similar skills)
· 2+ years Java experience (or other similar OO programming language)
· 2+ years SQL experience with some Oracle experience
· Scripting language experience (ie: Perl)
· 1+ year UNIX experience


DESIRED SKILLS & KNOWLEDGE:

ITIL process experience
Typical industry production support processes / standards knowledge
Knowledge of Systems Development and Processes/Methodology
Background working in retail business or ability to learn business/retail concepts

EDUCATION:

Bachelor's degree in related field
Fluent with business level English both orally and written

EXPERIENCE:

Minimum 2 years Information Systems/Business-related experience
Strong analysis and problems solving skills
· A clear and practical understanding and experience integrating support services which support applications and users in the organization;
· Experience communicating by phone and face-to-face with customers collecting requirements and implementation details, implementing solutions, and providing technical support;
· Able to travel internationally as required

Company introduction
A global company with 50 years of design & quality heritage
Rooted from Italy since 1961, Luxottica has been making and selling quality eyewear with fashionable design for 50 years. Today, Luxottica has over 6,200 optical and sun retail stores in North America, Asia-Pacific, South Africa and Europe and a strong and well-balanced portfolio of over 30 renowned global brands, including our own house brands and licensed brands.

A culture that makes talent shine - STAR Project
In order to help employee to become successful at their fields, Luxottica has created a talent development program called STAR Project to offer a series of training modules to upgrade the quality of store management as well as recognition of outstanding performances.

A heart of giving-back - One Sight
Luxottica believes in a world where vision care is a reality for everyone. Therefore, we created a Luxottica Group Foundation called One Sight - - a family of charitable programs dedicated to improving vision for those in need through outreach, research and education. Our mission is to restore and preserve clear vision for 250 million adults and children in need worldwide who cannot afford basic eye care. For more information, please go to http://www.onesight.org/asia/


50年引领眼镜时尚、传承高品质的全球化公司
陆逊梯卡来自意大利，创建于1961年，50年来一直生产和销售优质、时尚的眼镜。如今，陆逊梯卡在北美、亚太地区、南美和欧洲已拥有6200多家眼镜和太阳镜连锁店，旗下拥有及代理30多个国际著名品牌。

让人才闪耀的文化—“星计划”
为了帮助员工取得成功，并在其领域独当一面，陆逊梯卡创建了名为“星计划”的人才发展项目，提供一系列专业培训方案，提升商店管理的品质和对突出业绩的肯定。

一颗回报的心—OneSight
陆逊梯卡相信，视力保健对每个人来讲都可以成为现实。因此，我们创立了陆逊梯卡集团基金会“OneSight”—这是众多慈善计划的集合体，旨在通过扩大服务范围、研究和教育帮助有需要的人改善视力。我们的使命是帮助全世界2.5亿有需要但无力承担基本眼部健康护理的成年人和孩子恢复和保养视力。更多信息请登录http://www.onesight.org/asia/