长沙招聘

PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB:
Deliver the technical service directly to end user for main product range. Manage and support distributors to deliver technical service for other bioMérieux systems. Collaborate with Office base Application support team for product complaint handling. Work as a technical consultant with customers. Organize on-site training at customers site when required.
Promote and grow the reagents/equipment consumption of bioMérieux product range.
Assist Sales from a technical point of view in pre-sales process.

MAIN ACCOUNTABILITIES:
1.On-site/remote support: Provide professional and in-time technical support to end users ensuring smooth and appropriate use of bioMérieux products (including installation training, 3Q,troubleshooting, etc.) in responsible territory. Provide technical advice and assistance to sales and marketing activities of instrument (e.g. demonstration, exhibitions, tendering, workshop). Perform laboratory testing (e.g. feasibility study complaint investigations);
2.Master of product lines: Have the ability to do troubleshooting for product related application. Manage technical database and act as consultant for responsible product lines/application. Fluent communication with global customer service team, delivering technical suggestions to both internal and external customers.
3.Distributor service management: Keep close communication with distributor application specialist. Improve and monitor their competency and service quality, ensuring them pass verification.
4.Reagent consumption and equipment promotion: Work hand in hand with Sales representative to achieve territory sales target; Drive reagents consumption of bioMérieux products, both manual and automated systems; Promote suitable equipment based on understanding of customer’s needs and BMX’s total solution;
5.Key account participation: Proactively take care of the KA customer, through keeping routine communication, timely finding out potential problem . Work collaboratively with KA/marketing team to increase customer satisfaction. Update visit information through CRM or other communication tools timely.

KNOWLEDGE, LANGUAGE AND EXPERIENCE:
1.Bachelor degree or above major in Microbiology/Biological Technology or related science
2.Technical Knowledge on at least 1 or 2 ranges of product or systems, good practice experience in Food or Pharma solutions.
3.Minimum 1 years' microbiology lab experience in related function or industry
4.Committed to customer and to service with sense of urgency. Sense of autonomy and (self-discipline)
5.Good command of English in both written and oral
6.Excellent working knowledge of computers
7.Good interpersonal and communication skills

      生物梅里埃公司创建于1963年，公司以来自身的科技创新和工业生产资源，始终致力于医疗和工业用途的体外诊断产品。生物梅里埃的诊断系统由试剂、仪器和软件组成，主要围绕感染性疾病、工业微生物、心血管病和肿瘤四个战略领域设计。生物梅里埃的使命是通过体外诊断，为全球公共卫生事业做出贡献。
      目前，生物梅里埃在全世界拥有19个工业生产工厂；20个研发基地；业务遍及世界六大洲160个国家，在44个国家和地区设有分支办事机构；全球雇员近13000人。凭借55年的经营，生物梅里埃如今在全球体外诊断行业扮演着重要的角色，在全世界诊断企业排名中位列前十，是临床微生物学和工业微生物学领域的翘楚。
      放眼未来，生物梅里埃将继续秉承传统、恪守承诺，全力为客户研发和提供***整体解决方案，力争成为推动全球公共卫生事业发展的领导者。