客服专员 CS
杭州锐致商务咨询有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2020-12-11
- 工作地点:重庆-渝中区
- 招聘人数:若干人
- 工作经验:1年经验
- 学历要求:大专
- 职位月薪:6-8千/月
- 职位类别:客服专员/助理
职位描述
Purpose of Job
? The incumbent is to provide an industry benchmark level of Customer service, on a daily basis, to our customers, internal and external.
? The objective being “on time” Shipments, with “right first time” pricing.
Principle Accountabilities
? Receives and processes sale or sample orders in accordance with company procedure and arranges shipping scheduling to meet customer’s requirements.
? Maintains SAP system as a daily working tool, Enter accepted orders into the planning system, process the necessary data, converting customer orders into specific production & purchase information.
? Keeps track on the progress of order accomplishment, keeps consistent contact with customers.
? Works with sales team to improve customer's satisfactory, putting our customer first!
? Deals with customer complaints, returned material & documents for quality issues.
? Collects canner’s forecast, Cooperates closely with sales team to facilitate sales and accomplish budget. Timely to check the accuracy of the forecast.
? Works with sales team to control and manage inventory level with logistic team&MC team
? Handles or assists purchasing, invoice, payments and account receivable , AR management with finance team
? Keeps effective communication and good business relationship with all customers and sales, visits customer regularly to enhance communication when necessary.
? Assists in both of inside and outside audits.
? Documents filing and updating in accordance with company procedure.
? Prepares monthly reports as required.
? Provides supports to sales persons if needed.
? Any other work assigned by direct supervisor and Commercial Director.
? Follow company environment, health and safety management rules and active participator in safety inspection, training and meeting
Education Training and Work Qualifications
The post holder will hold or complete a college above education background
Have good English
公司介绍
联系方式
- Email:Fionaqiang@careerintlinc.com
- 公司地址:地址:span华商中心