长沙 [切换城市] 长沙招聘

客服专员 CS

杭州锐致商务咨询有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:快速消费品(食品、饮料、化妆品)

职位信息

  • 发布日期:2020-12-11
  • 工作地点:重庆-渝中区
  • 招聘人数:若干人
  • 工作经验:1年经验
  • 学历要求:大专
  • 职位月薪:6-8千/月
  • 职位类别:客服专员/助理

职位描述

Purpose of Job

?  The incumbent is to provide an industry benchmark level of Customer service, on a daily basis, to our customers, internal and external.

?  The objective being “on time” Shipments, with “right first time” pricing.

Principle Accountabilities

?  Receives and processes sale or sample orders in accordance with company procedure and arranges shipping scheduling to meet customer’s requirements.

?  Maintains SAP system as a daily working tool, Enter accepted orders into the planning system, process the necessary data, converting customer orders into specific production & purchase information.

?  Keeps track on the progress of order accomplishment, keeps consistent contact with customers.

?  Works with sales team to improve customer's satisfactory, putting our customer first!

?  Deals with customer complaints, returned material & documents for quality issues.

?  Collects canner’s forecast, Cooperates closely with sales team to facilitate sales and accomplish budget. Timely to check the accuracy of the forecast.

?  Works with sales team to control and manage inventory level with logistic team&MC team

?  Handles or assists purchasing, invoice, payments and account receivable , AR management with finance team

?  Keeps effective communication and good business relationship with all customers and sales, visits customer regularly to enhance communication when necessary.

?  Assists in both of inside and outside audits.

?  Documents filing and updating in accordance with company procedure.

?  Prepares monthly reports as required.

?  Provides supports to sales persons if needed.

?  Any other work assigned by direct supervisor and Commercial Director.

?  Follow company environment, health and safety management rules and active participator in safety inspection, training and meeting


Education Training and Work Qualifications


The post holder will hold or complete a college above education background

Have good English

职能类别:客服专员/助理

关键字:SAP订单

公司介绍

国内大型民营企业,涉及多个模块业务,包括但不限于IT互联网产品、传统机械重工、快消产品

联系方式

  • Email:Fionaqiang@careerintlinc.com
  • 公司地址:地址:span华商中心