长沙招聘

岗位职责:

Planning
-Plan and Execute the monthly activities
-Plan the monthly & daily KPIs for the CS team

Management
Concierge
-Set the daily and monthly KPIs for concierge activities
-Manage and maintain activities workflow for concierge

VIP services
-Set the daily and monthly KPIs for personal shopper, Stylist, VIP manager
-Manage and maintain activities workflow for each segment activities
-Implement successfully the monthly activities
-Prepare the venue of VIP and ensure an excellent service quality for VIP
-Manage and preserve an excellent relationship with VIP

Cashier services
-Set the daily and monthly KPIs for cashier team
-Ensure all cashier team can handle customer complaints properly
-Maintain effective, efficient and smooth cashier process

Normal Customer service
-Set the daily & monthly KPIs for CS team
-Handle all kind of consumer enquiries in the store
-Handle all kind of consumer complains in the store
-Proactively look for solutions to solve customer enquiries & complains
-Ensure a perfect execution of all services in store
-Provides high quality service to meet the unique requirements/needs of our consumers to ultimately improve the customer satisfaction
-Prepare monthly action plan to improve the customer service in store and execute the action plan
-Give regular feedback to management
-Manage and maintain the activities workflow for each segment of CS team

People management
-Manage the CS team of the store and ensure they achieve the daily KPIs and execute properly their daily services
-Deliver basic CS training to whole staff and advanced CS training to the CS team
-Manage and develop potential competency with each subordinates
-Communicate with subordinates clearly and effectively on both daily work and special cases
-Enhance the team work and develops the team together

System and processes
-Basic understanding of the general workflows and processes in the store

任职资格:

-Excellent communication skills
-Service oriented and self motivated
-Proactively looking for best solutions
-Quick in understanding consumer enquiries and reacting
-Team player
-Good organizational & leading skills
-Good people management skills & Good analytical skills
-Able to multi task -4-5 years experience in retail industry and in customer service
-Good understanding of retail business
-Familiar with adidas brand

Educational background
-College degree or above

Language/PC skills
-English skills
-Strong PC skills

adidas is a global leader in the sporting goods industry with the core brands adidas and Reebok. Headquartered in Herzogenaurach /Germany, the company employs more than 56,000 people across the globe and generated sales of 21 billion in 2017. In Greater China, the company employs more than 5,700 people and generated sales of over 3.7 billion in 2017.

adidas China was founded in 1997 and headquartered in Shanghai, one of adidas’ six key cities across the globe. With a population of 24 million, Shanghai is the largest city in China – and eighth largest in the world. It's the country's most important center for culture, commerce, and industry. Sometimes referred to as the "Paris of the East'," Shanghai prides itself for being a fashion capital as well.
Shanghai is also the headquarter of adidas Asia-Pacific market which is crucial to achieving the brand’s mission to be the best sports company in the world.


Corporate Mission Statement
We are consumer focused. / We are innovation and design leaders.
We are a global organization. / We are committed to continuously strengthening our brands.
Corporate Values
Performance / Passion / Integrity / Diversity

80多年来，阿迪达斯集团一直是体育世界各个层面中的一份子，提供着***水平的运动鞋，运动服和配饰。今天，阿迪达斯集团已经成为了体育用品行业的全球领导者，提供着各种各样的运动产品。阿迪达斯集团的产品遍布在世界的每一个角落。作为一个公司，我们经营着三个知名的品牌：阿迪达斯，锐步和泰勒梅-阿迪达斯高尔夫。无论是在团队体育，个人表达，生活风格或者娱乐方面，每一个品牌都以其独特的方式向消费者传递着信息。三个品牌也都以体育为本融合在一起。
阿迪达斯集团总部在德国的Herzogenaurach，全球有近150个全资附属机构和合资企业。

我们的使命
以客户为导向 / 创新与设计的领导者 / 全球性的机构 / 不断提升我们的品牌
我们的价值观
成绩 / 热情 / 正直 / 多样性

adidas Group in China
adidas Sports (China) is adidas’ fully-owned subsidiary, of which the trade headquarters is in Shanghai. Moreover, there is a manufacturing plant in Su Zhou, and two facilities in Beijing and Guangzhou. Now, the operation in China has a presence in 27 provinces.
阿迪达斯体育（中国）是阿迪达斯集团100%的全资子公司，贸易总部设在上海，在苏州注册并
设生产基地，在北京和广州都设有分公司。目前, 我们在中国的业务已遍及27个省份。

At the adidas Group, we believe that brand and employees are the foremost properties, which represent adidas’s future. In line with the business expansion plan in China, we invite passionate, enthusiastic and enterprising talents to join this big adidas Group China family.
在阿迪达斯, 我们坚信品牌和员工是公司最重要的财产, 他们代表公司的未来。随着阿迪达斯在中国业务的扩张，我们期待更多充满活力，充满热情，有进取精神的优秀人才加入阿迪达斯中国的大家庭。