长沙招聘

Job Summary:

Provide application and technical support to customers, business partners and commercial organization.

Responsibilities:

• Install instrumentation,
  train customers and ensure a smooth and rapid start-up for CDC and part
  of clinical
  customers.
• Provide technical direction
  and support to customers on instrument operation, assay development, and
  maintenance of company products.
• Perform
  and/or assist in
  the evaluation and validation of assays.
• Answer technical inquiries from customer such as test
  result interpretation.
• Implement detailed customer
  start-up requirements related to both Cepheid products and
  customer-specific requirements.
• Work closely with sales, clinical
  solutions, marketing, technical support and field service to
  address customer concerns, determine corrective action,
  implementation of on-site troubleshooting and customer follow-up.

· Provide application support to other internal departments such as Regulatory Affair.

· Other responsibilities as required such as technical inquiry/complaint handling through phone call, simple spare parts replacement etc.

Qualifications:

· Bachelor Degree or above in Molecular Biology, Microbiology, Medical laboratory or appropriate Science/Medical discipline

· More than 3 years’ work experiences in molecular diagnostics, microbiology, and/or medical technical support

· Laboratory focus along with experience in molecular and microbiology techniques

· Results driven and self-motivated with a demonstrated ability achieve measurable goals

· Excellent technical presentation skills for group and one-on-one presentations

· Good verbal and written skills in both Mandarin and English

· Accept high frequency of travel

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