长沙招聘

Your mission

The role

Job Description
Your wide-ranging and exciting responsibilities cover:

1. Core Product Expertise

？ Continuously growing expertise on the Desoutter products and solutions
？ Provide technical expertise to CCs in Asia, being the main technical support expert for CPS by relying on PC technical support team based in France

？ Answer technical questions from customers in Asia and deal with field-escalated quality issues.
？ Analyzing product failures root causes from the field
？ Contributing to products design improvements both from a software and hardware views
？ Compose technical documentation and bulletins on products and features
？ Contributing to the highest uptime for our Customers by failures analysis.
？ Provide expert knowledge on the Desoutter high end electric tightening products, within an IOT/IOE Environment.
？ Deliver training to service technicians if necessary.

？ Be the “hinge” between PC technical support team and Asian support and service teams

2. Advanced Customer Support

？ Support to the marketing and sales teams for advance sales activities
？ Understanding the technical needs from our Asian customers
？ Ensuring technical feedback from the customers to R&D
？ Voice of the Customer activities
？ Use the technical support activity to understand the needs, strengths and weaknesses of our asian customers, building a knowledge database
？ Identify, analyze and report about the technical opportunities and challenges from the customers. ？ Support the pre-sales organization to bring technical R&D expertise.

This position requires some global travelling to customers in China, Japan, Korea and South East Asia, and regular travelling to France.

Skills and experience

？ BSc in Electronics or Software

？ Good communication in international environment
？ 2-5 years' experience in technical support for presales, after sales or technical support
？ Advanced technical competences (hardware, software, eventually mechanical)
？ One Asian language (Chinese, Japanese, Korean), and a good level of English

Are we a good fit?

• Education : BSC in Electronics or Software.
• Professional Experience  2-5 years in technical support for presales, after sales or technical support.
• Skill set : technical (software and network, hardware, mechanical), project management.
• Other aptitudes : communication, organisation, autonomy, curiosity, work in international environment
• English level : Good professional English.
• Other langages :
• Informatique, logiciels : Office suite.

Choose your career with us!

Could you be our very first Remote R&D Technical Support Engineer based in Shanghai?

At Desoutter, we are very keen on benefiting from your expertise across a range of functions, including providing technical support, on-site competence development and Voice of the Customer activities.

In this very high profile and exposed position, key to the success of Desoutter in Asia, you will report to the Engineering Support Manager of the CPI Division in Nantes, with an operational line to the local R&D Manager in Shangha？

City
shanghai

Recruiter
lesley.xu@atlascopco.com

Hiring Manager
Jean-Francois Guillet

电动和气动装配工具的全球领导者——马头动力工具成立于1914年，总部设在法国，服务涉及各种组装和制造业务，其中包括航空航天、汽车、轻型和重型车辆、工程机械和通用行业等。

马头动力工具是一家全球化的跨国公司，是CPD工具集团的高端工具品牌。马头动力工具工厂分布在法国、美国、瑞典、英国等国家，专注于向工业领域提供高端工具和解决方案，如汽车、航空航天、自动化、工程机械及其他通用行业等。马头动力工具为本地和全球的超过170个国家的客户提供全方位的解决方案（电动/气动工具、自动化装配系统、为客户量身定做的项目方案以及服务）。经过100多年的发展，马头动力工具已成为世界上领先的电动工具和气动工具的生产制造商之一，广泛服务于全球的制造业客户。进入新世纪以来，在公司强大的资金和全球化的运作模式的支持下，其销售量每年以平均20%的速度增长。

2006年，马头动力工具在中国成立客户中心，在中国大陆全资注册的公司为“上海途泰工业工具有限公司”。目前客户中心拥有销售部、项目部、市场部和售后服务等部门，为客户提供从售前至售后的专业支持。

在全球及中国市场，马头动力工具与众多世界知名公司开展广泛而深入的合作，如大众集团、捷豹路虎集团、菲亚特集团、标致雪铁龙集团、吉利集团，长安集团、空中客车、波音、徐工集团、天合汽车、佛吉亚集团等。