长沙招聘

Responsibilities：

1. Tier 1 case management - Act as 1st level of single contact for employees/managers to answer questions via different communication channels (e.g. AskHR Portal, hotline, group email, walk in). - Response to the customer calls / emails / case following standard process/guideline and agreed SLA, solve the questions and/or provide solutions upon level of expertise - Route the case to proper T2/3 team if the question can’t be resolved in Tier 1 team - Follow up with customers if further information / analysis is needed till the solution is accepted - Be very knowledgeable of HR related policy/processes/systems for service delivery - Escalate to team leader if any outstanding case

2. Others - Record every case to case management system to track status, response and closure lead time - Support team on driving service continuously improvement for efficiency, effectiveness / productivity - Drive change initiative developments from VOC; KPI issues; Best Practice; etc. for continuous improvement. - Demonstrate and promote HRSSC Branding and Identity as Tier 1 service team. - Accountable for keeping knowledge base up to date - Feedback to team leader if issues/feedback/improvement suggestion - Ensure compliance in line with data privacy and other legislation

Qualification：

？ Bachelor degree or above

？ 2+ years of working experience in team and service delivery environment

？ With customer experience management capability

？ HR generalist know-how.

？ Strong cross-cultural communications, influencing and consultative skills.

？ Great team work & collaboration skill

？ Good learning ability ？ Fluent in written and spoken English

？ Analytic thinking and pragmatic approach to deal with requests.

？ Experienced and efficient handling of standard IT-applications, e.g. MS Excel, Word, Power Point, Outlook etc. Good knowledge of Workday or SAP HR-modules is a plus.

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。