长沙招聘

Key Responsibilities
1. Service Management
?Lead BAU Service Management activities for the China market.
_Provide basic system administration tasks
_Onboarding/ off-boarding
_Management of BAU incidents and service requests per service levels.
?Providing onsite support for end user devices including video-conferencing equipment
?Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations.
2. Support and Maintain Applications
?Lead L1 application (Dynamics 365) support for the China business, and contribute to the global support model as new markets come online.
?Execute basic system administration tasks (onboarding, terminations) as well as supporting basic enhancement requests, e.g. report writing
?Act as conduit between the China business, Group IT and vendor teams to deliver excellent support and customer service.
?Proactively identify opportunities for continuous improvement. Contribute in stabilizing and reducing recurring application incidents through user training, process documentation and solution enhancements.
3. Project Delivery
?Contribute to, and at times lead, the delivery of key technology projects.
?Network upgrades
?Hardware refreshes
?Collaboration/ meeting platform roll-out
?Support key business projects by ensuring technology pre-requisites are met per project timelines.
1、Service Management
_领导中国市场的BAU服务管理活动。
_提供基本的系统管理任务/根据服务级别管理BAU事件和服务请求。
_为终端用户设备（包括视频会议设备）提供现场支持
_安装、配置、测试、维护和管理新的和升级的网络、软件数据库应用程序、服务器和工作站。
2、Support and Maintain Applications
?领导对中国业务的L1应用程序（Dynamics 365）支持，并在新市场上线时为全球支持模式做出贡献。
?执行基本的系统管理任务（入职、离职）并支持基本的增强请求，如报告编写
?作为中国业务、集团IT和供应商团队之间的沟通渠道，提供卓越的支持和客户服务。
?主动识别持续改进的机会。通过用户培训、流程文档和解决方案增强，帮助稳定和减少重复出现的应用程序事件。
3、Project Delivery
?为关键技术项目的交付作出贡献，并有时领导交付。
?网络升级
?硬件更新
?协作/会议平台推出
通过确保每个项目时间表满足技术先决条件，支持关键业务项目。
Capability
? Skills:
? A customer-centric approach to IT Service Delivery
? Excellent communication skills – both verbal and written English and Mandarin
? Outstanding organizational skills in order to manage high volumes of cases and prioritize multiple competing demands
? Learning agility to further develop skills in current and new technologies
Knowledge:
? Working knowledge of ERP systems (MS Dynamics preferred)
? Sound knowledge of Microsoft technologies, such as Active Directory, Office 365, MS Office suite.
? Basic understanding of network technologies, such as switching, routing, and firewalls.
? Experience in Desktop environment comprising of Windows 10 and MacOS. Experience in Desktops and Printer installation.
Experience:
? 1-3 years relevant IT helpdesk or Service Delivery experience with demonstrated high level of customer service and/ or 1-3 years experience in analysis, implementation, and support of business applications
? Experience in a multinational FMCG/ manufacturing company highly desirable. A combination of local Chinese and international experience highly regarded.
? ERP Experience in Supply Chain, Warehousing/Inventory, Sales and finance with prior exposure to key processes like Warehousing, Sales and Operations highly regarded
? Experience working with remote/ virtual teams
? Experience coordinating with multiple vendors to deliver results

1、Skills:
?以客户为中心的IT服务交付方法
?优秀的沟通技巧-包括口头和书面英语和普通话
?出色的组织技能，以管理大量案例并优先考虑多种竞争需求
?学习敏捷性，进一步发展当前和新技术的技能
2、Knowledge:
? Active Directory是指Windows服务器操作系统中的目录服务，最早出现在Windows 2000操作系统上
? office 365 是一种订阅式的跨平台办公软件，基于云平台提供多种服务，通过将 excel 和 outlook 等应用与onedrive和microsoft teams 等强大的云服务相结合，office 365 可让任何人使用任何设备随时随地创建和共享内容。
? officesuite是迄今为止，智能手机平台上，功能最强大、兼容性***的一套针对微软office办公套件的软件。支持系统：symbian，android.
? ERP系统的工作知识（MSDynamics优先）
?熟悉微软技术，如活动目录、Office 365、MS Office套件。
?基本了解网络技术，如交换、路由和防火墙。
?在Windows 10和MacOS组成的桌面环境中的经验。有台式机和打印机安装经验。
3、Experience:
? ?1-3年相关IT服务台或服务交付经验，具有高水平的客户服务和/或1-3年业务应用程序分析、实施和支持经验
? ?有跨国快速消费品/制造公司工作经验者优先。当地华人和国际经验的结合受到高度重视。
? ?ERP在供应链、仓储/库存、销售和财务方面的经验，以及对仓储、销售和运营等关键流程的经验
? ?与远程/虚拟团队合作的经验
? ?有与多家供应商协调交付结果的经验

翰仕人力资源（上海）有限公司

翰仕人力是专注于专业服务业（管理咨询、市场研究、IT咨询）、银行保险大金融、医药医疗大健康、互联网新经济等领域的高端人才招聘咨询服务提供商，基于在特定行业积累多年的经验，我们开发出***的解决方案，旨在为客户提供量身定制和可信赖的专业服务。

我们的猎头顾问拥有多年的从业经验，具有熟练的人才搜索技能，非凡的专业素养和渠道优势使我们得以建立广阔人才库，并确保经过翰仕全面评估的候选人是客户所需要的***匹配。

我们力求做人力资源总监/经理的工作伙伴，做候选人的职业顾问。无论在招聘的过程中，还是招聘完成之后，我们能够确保我们的工作是符合各方期望的。

我们团队以我们的品牌和能力为傲。我们热衷于营造一个积极的，成功为导向的公司文化，使我们在同行中脱颖而出。

我们信奉的价值观：诚实、正直、尊重、成就、热情、亲和力和创新