长沙招聘

Primary Purpose and Overall Objective of the Job:
The role is responsible for technical support, troubleshooting and conducting internal training, contributing to technical service department to launch and develop relevant project including new and key product support, service contract selling, service outsourcing and other project required by company.

Main Accountabilities:
1.Provide effective on-site and second line support for dealers and end users. Respond as needed to phone and e-mail requests.
2.Work with training center to make a reasonable annual training plan for FSE and implement it on schedule.
3.Monitor and control spare parts inventory levels. Work with technical team operations to ensure adequate and timely delivery of parts to customers, both internal and external.
4.As a member of maintenance center to be capable to repair the defective spare parts for investigation
5.Create and manage a system for reporting regional quality metrics and field reliability data.
6.Optimize existing service processes for corporate and customer benefit.
7.Participate in the launch of new product including registration, installation and other related activities.
8.Communication with global team and need to cascade latest information for local service person
9.Responsible and accountable for carrying out the requirements of the company's quality system

Typical Studies-Experience, Skills and Qualifications:
1.Studies-Experience:
-BS degree in technical field or equivalent work experience
2.Skills and Qualifications:
-5-10 years?experience in technical support/help desk role or related experience
-Experience in a medical equipment service environment preferred
-Experience in delivering technical training.
-Current knowledge of medical/electronic technology preferred

      生物梅里埃公司创建于1963年，公司以来自身的科技创新和工业生产资源，始终致力于医疗和工业用途的体外诊断产品。生物梅里埃的诊断系统由试剂、仪器和软件组成，主要围绕感染性疾病、工业微生物、心血管病和肿瘤四个战略领域设计。生物梅里埃的使命是通过体外诊断，为全球公共卫生事业做出贡献。
      目前，生物梅里埃在全世界拥有19个工业生产工厂；20个研发基地；业务遍及世界六大洲160个国家，在44个国家和地区设有分支办事机构；全球雇员近13000人。凭借55年的经营，生物梅里埃如今在全球体外诊断行业扮演着重要的角色，在全世界诊断企业排名中位列前十，是临床微生物学和工业微生物学领域的翘楚。
      放眼未来，生物梅里埃将继续秉承传统、恪守承诺，全力为客户研发和提供***整体解决方案，力争成为推动全球公共卫生事业发展的领导者。