长沙招聘

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Development team helps develop and supports internal information technology systems and applications for use by all staff levels. You’ll help our team develop programmes and applications that cater to PwC’s strategic technology needs using your knowledge of technical domains of application.

Roles & Responsibilities:

• Provide product support to customers, partners and consultants according to the support procedures in order to resolve problems of different complexity levels;
• Guarding and meeting the service level as agreed with our customers, partners and the internal organization;
• Provide technical support and update customers and partners in a timely manner, this in accordance with the support and maintenance agreements;
• Authoring Knowledge articles and white papers where required for internal and external audiences;
• Maintain a working relationship with Customers, support teams, QA, and Engineering;
• Ability to work extra hours when needed;
• Able to work a 24 x 7 on call rotation after gaining adequate knowledge of products;
• Able to travel on occasion if needed;
• Review development documentation and provide feedback on Customer Support and Customer Requirements / Implications;
• Feed into product roadmaps on behalf of Customer Support.

Grade/Years of Experience:

• Demonstrates a commitment to learning and development by proactively seeking and acting upon opportunities to grow new capabilities, experience, skills, and knowledge;
• Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements;
• Defines, plans, schedules and controls work for self and/or others to ensure the accomplishment of objectives;
• Applies technical and professional knowledge, skills and judgment to accomplish results;
• Excellent spoken and written English;
• Fast and engaged learner of new technologies and products.

Key Technical Skills:

• Bachelor/University degree or equivalent working experience;
• Excellent technical troubleshooting and problem resolutions skills;
• Experience in software support;
• Experience with case handling processes and understanding of R&D development cycles and release management;
• Must have knowledge or experience using various Microsoft and web development technologies including but not limited to: MVC, HTML5, jQuery, CSS;
• Experience with Mongo database a plus.

普华永道 - 中国內地、中国香港及中国澳门
普华永道中国內地、中国香港及中国澳门成员机构根据各地适用的法律协作运营。整体而言，员工总数超过17,000人，其中包括超过600名合伙人。
   
无论客户身在何处，普华永道均能提供所需的专业意见。我们实务经验丰富、高素质的专业团队能聆听各种意见，帮助客户解决业务问题，发掘并把握机遇。我们的行业专业化有助于就客户关注的领域共创解决方案。

我们分布于以下城市：北京、上海、香港、沈阳、天津、大连、济南、青岛、郑州、西安、南京、合肥、苏州、武汉、成都、杭州、宁波、重庆、长沙、昆明、厦门、广州、深圳、澳门、海口。