长沙招聘

Responsibilities:
?Monitor quality performance of products, customer complaint handling and analyzing customer feedback
负责监控产品质量，处理客户投诉，分析客户反馈
?Directly and timely communicate with customer for quality and technical issues
直接面向客户，负责与客户沟通质量和技术问题
?Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces
通过协调商务团队及制造资源，负责改进客户反馈处理的效率
?Organize RGA process cross-functionally, control RMA process(tracking, log in, analyzing return goods)
负责组织跨部门的不良品退回，管理RMA流程（追踪、登记、分析客退品）
? Conduct process audit and product audit to identify improvement opportunity
analyze root cause for quality problem and work through corrective and preventive action
负责组织过程审核和产品审核，识别改进机会
分析质量问题的根本原因及采取纠正预防措施
?Review engineering change from product compliance aspect
负责评估工程变更，符合公司流程及法规要求
?Ability to achieve goals independently within a challenging time frame
能独立开展工作，在既定时间范围内完成工作任务
Minimum Qualifications:
? 5 years above experiences in quality function department in manufacturing industry
具备5年以上制造业质量部门工作经验
?Solid experience of leading customer complaint handling (≥ 3 years)
具备3年以上扎实的领导处理客户投诉的经验
?Professional technical or engineering experience
专业的技术或制造工程经验
?Strong inter-personal skills
良好的人际沟通能力
?Excellent oral and written communication skill in English, be able to work in a multicultural environment
要求熟练的书面及英语口语技能，能在跨文化的环境工作
?Implementation experience in ISO9001 or ISO13485
具备一定的ISO9001 或ISO13485质量管理体系工作实战经验
Preferred Qualifications:
?Major in electronic/mechanical engineering background
具备电子工程或机械工程专业背景者优先
?Knowledge and experience on Lean manufacturing
具备精益生产知识和经验者优先
?Practical experience in SAP or Salesforce or Agile
具有SAP系统、SF系统或Agile系统使用经验者优先
?Be good at summarizing and share experiences
擅长总结主题讨论，能与团队充分分享经验者优先
?Strong knowledge on data analysis
具有扎实的数据分析技能候选者优先
?Solid experience on CAPA (Corrective Action and Preventive Action)
具有扎实的纠正预防措施实践经验者优先
?Laboratorial instrument industry or instrumentation know-how will be preference
具备实验室仪器或仪器仪表产品经验者优先
职位要求：
同上

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xi’an, Nanjing, Wuhan, Jinan, and Dongguan with around 5,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries.
In order to meet the local needs in China, we have established 8 manufacturing sites in Shanghai, Beijing, Suzhou and Guangzhou respectively. We also have 6 application centers and demo labs across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai and Suzhou, with over 100 scientists & engineers and more than 100 patents. China Innovation Center focuses on research and development supporting key vertical markets and develops products according to local demands with global advanced technologies. We have a nationwide maintenance network and China service training team, including over 2,800 professionals directly providing services for customers.
We are committed to enabling our customers to make the world healthier, cleaner and safer.

赛默飞世尔科技简介
赛默飞世尔科技是科学服务领域的世界领导者。公司年销售额超过300亿美元。
我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战、促进医疗诊断和治疗的发展、提高实验室生产力。
我们全球超过80,000名赛默飞员工将借助于一系列行业领先的品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific、Unity Lab Services和Patheon，为客户提供领先的创新技术、便捷采购方案和全方位服务。

赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、济南、东莞等地设立了分公司，员工人数约为5000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。
为了满足中国市场的需求，现有8家工厂分别在上海、北京、苏州和广州等地运营。我们在全国还设立了6个应用开发中心以及示范实验室，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海和苏州的中国创新中心，拥有100多位专业研究人员和工程师及100多项专利。创新中心专注于垂直市场的产品研究和开发，结合中国市场的需求和国内外先进技术，研发适合中国用户的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2800名专业人员直接为客户提供服务。
我们致力于帮助客户使世界更健康、更清洁、更安全。