长沙招聘

What you will do (Responsibilities)

1. Delivery Company SDM typical 8# Standard works to support Operation Leader to make right actions to perform operation responsibilities, as the Service Delivery and OPEX supervise job, details as below

a) Time & Expense Claim review activities

b) Billings & collections review activities

c) Dispatch management activities

d) Service Tickets review activities

e) Customer issue escalation & resolution activities

f) Technician scheduling activities

g) Parts inventory & availability management activities

h) PSA Renewal process management activities

2. Is the Service MAX Platform System owner, to optimize by real needs of change with IT/API and enhance to implement to front line effectively use on Service MAX, take Service Max system effectiveness return target, as focal window to contact with AP’s system owner for continuous improvement.

3. Is Service Biz Productivities and Program improvement development owner, through Operation Team review, can find productivities gaps, judge and find rooms/ways/suggestions for better operation excellence purpose, is responsible to work out operation management standard works to Operation Leaders for his enhancement well delivery for productivities goals,

4. Service Process of operation and principles to be developed with Operation leaders as sub owner, launch and execute to front line Service managers with Regional SDMs/Assistants, and influence, require and set to SOD team to make sure be checked and monitor for heath execution,

5. Is to qualify and standardize SDM Standard works to region/office related roles to implement the standard and request, as SDM execution national head within Operation functional line,

6. Routine organize meeting to drive/management Service OPEX KPIs (WIPs, Backlog review, review and judgement root cause and improvement action tracking up to achieve monthly goal, provide analysis with finance system to judge ways/owners to improve and report out what is missed timely to operation leader or Service GM by different level issues to support him/she to well do management for KPIs.

7. Will supervise price dynamic trend and deploy the price management suggestion and actions to Service Leaders

8. Management KPIs: utilization rate, OT and OT Paid, timesheet management, real recordings and analysis for labor saving and the 3r parties saving strategies and cost leadership and so on,

9. Lead a small team and supervise/lead a dot line SDMs team from region/office location.

10. Other responsibilities aligned with Biz direction and requirement.

What we look for: (Qualifications)

1. Strong knowledge of MS-office Excel, PowerPoint;

2. Fluent skills in Chinese & English communication verbally and in written;

3. Analytical and solving issues skill is required, have controllership and skills, finance leader experience or background is plus

4. Familiar with HVAC/Control industry, should be familiar with service nature experience in in past, have MNC company working experience, can cross team to align and go for one goal

5. Strong interpersonal skills, people management skill is preferred

6. Has influence skills and have push and pull skills with better communication skills

7. Location: flexible, Shanghai/Bei jing/ GuangZhou/Shen Zhen

8. Can be travel in frequent for meeting purpose,

9. Has project management experience in past is better

关于江森自控
在江森自控，我们致力于改善人们的生活、工作、学习和娱乐环境。江森自控致力于可持续发展，公司承诺在2040年前实现净零碳排放。作为智慧、健康和可持续建筑的全球领导者，我们凭借超过135年的创新经验，运用全面的数字化解决方案OpenBlue及建筑科技领域完整的产品和解决方案组合，为医疗、教育、数据中心、机场、体育场和生产制造等众多领域实现可持续发展的蓝图。江森自控在全球150多个国家拥有100,000名专业员工，旗下拥有多个业内值得信赖的品牌。
亚太区概况
通过广泛的业务网络和足迹，江森自控致力于为该地区的客户提供全方位的卓越服务:
29家制造工厂
10处研发基地
260多个分支机构
28000多名员工
*以上数据包含江森自控和江森自控日立空调
公司在中国拥有：
9000多名员工
9家制造工厂
3处研发基地
40多个办事处
100多个销售支持点
我们的价值观
诚信为先
我们承诺诚实和透明。我们坚持***诚信标准并信守我们做出的承诺。
客户至上
客户成功，我们才能成功。长期战略合作关系带来的独特洞见和实力，让我们能够创造卓越的客户体验与解决方案。
使命为本
我们坚信利成于益，勇于承担：通过我们提供的解决方案、我们对社会的奉献、我们开展业务的方式以及我们对保护人民和环境的承诺让世界变得更加美好。
着眼未来
我们的创新和持续改进文化激励我们在解决当今挑战的同时，不断思考“接下来会发生什么”。
同一个团队
我们是同一个团队，致力于团结协作，创造高效适用的解决方案，推动世界进步。