长沙招聘

REPORTS TO: Service Supervisor, Regional

FUNCTION: This position will have responsibility of providing high quality field service support to the customers in China.

BASIC PURPOSE OF THIS POSITION:

This will include providing high quality field service support to the customers for instrument installation, maintenance, repair, check-up and training to customers and assuring customer satisfaction in the area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent will also be responsiblefor, but not limited to the following duties:

• To work with other CTS Representative as a proficient CTS team
• Technical support to dealer's engineers
• To provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitions
• To sell service contract and other service products in the area
• To provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service quality
• To provide supports to inter-company groups like attending seminar, user training, sales demo and exhibition
• To assist conducting training on his experience products
• To maintain his own tools, carried service parts and technical information in good conditions
• To fill-in and submit the field service reports, expense report, trip report and work report timely
• Assist the supervisor to achieve the yearly targets of CTS Department
• To answer customer inquiries

This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.

WORKING RELATIONSHIPS AND CONTACTS:

• External contacts for this position include dealers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities.
• Internal contacts include US Technical Supports, Sales, Marketing, CAS and Finance, all CTS department staff members as well as other service support administrator staff in other offices of the company to gain information or to resolve problems.

SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL QUALIFICATIONS:

EDUCATION & SKILLS:

· College degree or above, major in Biomedical Engineering, Mechatronics, Medical Devices, Medical Electronics, Automation & Control or other relevant professionals

· Good English skills in speaking, reading and writing, pass CET 4

• Familiar with computer hardware and common software such as Windows system, Microsoft Office

WORKING EXPERIENCE:

• Minimum two years of related working experience.
• Being experienced in life science industry or medical device industry is preferred

FUNCTIONAL COMPETENCIES:

· Follows basic instructions to perform simple tasks and/or operate simple equipment

· Continues to learn and acquire expertise as necessary

· Prioritizes activities to complete assigned work

· Anticipates problems and acts to manage them appropriately

· Engages in self-development to expand job and company knowledge in order to be more effective

· Recognizes new ideas and theories and how they impact work

· Holds self-accountable for assigned work

· Gathers and develops understanding of information within the company using courtesy, tact and appropriate language

· Reads, understands and creates simple instructions

· Participates on work unit teams to improve processes

· Supports team goals and team members

· Learns customer business needs

· Contributes to customer satisfaction

· With good communication skills

TRAVEL REQUIREMENTS:

This position may require business traveling in a frequentsituation.

WORK ENVIRONMENT:

This position functions in a general office environment.

丹纳赫是全球科学和技术的创新者，致力于帮助我们的客户在全球各地应对复杂的挑战和改善生活品质。我们在最前沿和富有吸引力的领域，如生命科学、环境等等，拥有众多世界一流的品牌。我们是一支全球超过71000名员工的多样化团队，遵循同一个文化 - 丹纳赫业务运营体系（DBS）,该体系引领我们始终在日益激烈的商业竞争中处于领先地位。丹纳赫2014年营业额达到199亿美金并且市值超过600亿美金，位列美国财富500强中的149位。在过去的20年中，丹纳赫的股价表现优异，超过标准普尔指数将近2000%。

在中国，丹纳赫始终保持高速增长，拥有超过6000名员工和16亿美金的营业额。二十多家中国营运公司和超过一百家的分支机构，不但为中国客户提供着全方位的产品和服务，也为卓越人才提供更好的工作机遇和职位发展平台。

了解更多信息，请访问公司网站：***************.

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and etc. We are a globally diverse team of 71,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2014, we generated $19.9 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #149 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,000 percent.

With over 6000 associates and $1.6 billion of revenue in China, Danaher continuously achieve high growth in the market. Through more than 20 China operation companies and more than 100 subsidiaries, Danaher not only provides comprehensive products and services to China client, but also better career opportunities and development platform for talents.

For more information please visit our website at ***************.