长沙招聘

Job Description

The key responsibilities of this role will include but not limites to:

 

• Assist employees, line manager, and HR professionals with inquiries and transactions ranging from simple policy questions to escalation of more complex issues. 

• Process varying levels of transactions for employees, line managers, and HR professionals.

• Provide other services as necessary based on business needs including employee life cycle activities.

• Utilize the case management system to achieve required service level agreement metrics and overall client satisfaction

• Provide subject matter expertise as needed for HRIS and other HR systems

• Provide expertise to business units in Workday transactions, data validation, auditing and correcting

• Ensure data integrity audits are conducted, and issues resolved

• Analyze work process design and flow for HRIS Shared Service & work with internal and external clients and vendors to implement improved processes and suggest necessary improvements to improve the overall client experience and efficiency

• Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs

• Research and work in a team environment to resolve employee issues in many areas of Human Resources, by working directly with internal and external clients and vendors

• Identify and address process improvements

• Identify data issues and provide Relentless Root Cause Analysis and escalate problem resolution

 

Personal Qualities and Behaviours

• Customer centric orientation, where the customer is at the heart of the decision making process
• Highly organized, responsive and able to work in a highly pressured and dynamic environment where stakeholders work across multiple time zones.
• Ability to quickly take a judgment, priorities work activity and respond effectively within a context of conflicting demands.
• Strong interpersonal skills and team player
• Stamina and resilience of character, confident in the management of ambiguity
• Confident  and collaborative communication and engagement skills in all disciplines including written, verbal, email and presentation
• Results oriented with an eye for detail & drive to complete a task to a high quality standard.
• Thorough understanding of operational and logistical challenges faced by a busy HR Shared Services, within a multi entity, fragmented organization
• Role models a positive response to change and remains focused on aspects that can be influenced
• Solution focused, with proactive approach and ‘can do’ attitude, seeking to go the extra mile for the customer.
• Able to quickly build credibility with both individual contributors and management
• Demonstrate enthusiasm to meet the challenges of a fast moving environment and adopt a lateral approach to problem solving, combined with energy and drive.
• Ability to maintain confidentiality in all aspects of job responsibilities
• Places high priority on data integrity and security

 

Experience/Qualifications

• Previous experience in a HR Shared Service center or a similar customer facing type of environment is preferred

• Experience with HR policy or other areas of expertise (i.e. Compensation, Benefits, Talent Management) within HR is helpful

• Ability to learn processes, policies, and the ability to apply LEAN to these processes for continuous improvement is seen as a strong attribute

• Experience with Workday and other HRIS System is preferred

• Ability to work in a team environment

• Strong attention to detail and ability to apply analytical skills is required

• Strong communication skills (written and oral) with all levels of the organization

• Strong computer skills in MS Office

• Ability to work with highly sensitive and confidential material and possess good business judgment and ethics

• Ability to work in a deadline-driven atmosphere

 

Education / Certifications

Bachelor’s degree (or equivalent experience) with 2+ years of relevant experience

奥的斯推动世界前行，让人们在更高、更快、更智能的世界联系无间、发展无限。我们是全球知名的电梯和自动扶梯制造商、安装和服务提供商，每天运送乘客约20亿人次，维保电梯和电扶梯210多万台。在世界各地诸多知名的地标建筑、交通枢纽、商厦和住宅等，都可以看到奥的斯电梯的身影。奥的斯总部位于美国康涅狄格州，全球员工约70,000人，其中包括约41,000名维保工程师，致力于满足全球200多个国家和地区的客户和乘客需求。

Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation and servicing of elevators and escalators, we move 2 billion people a day and maintain more than 2.1 million customer units worldwide. You’ll find us in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 70,000 people strong, including 41,000 field professionals, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories.