长沙招聘

Key Duties and Responsibilities:

    

This role is responsible for the operation of the US distribution center, including all product inbound processing (receiving), order picking and packing, outbound order shipping, and customer returns processing.  Reporting directly to the Distribution Manager are the Shift Managers, Outbound Dispatch Assistant Manager, Goods In Front Line Manager and Operations Support Services Coordinator. 

    

    

Budget

• Provide input to the Resource Planning team to develop labor budgets and reforecasts
• Monitor progress against budgets on a monthly or more frequent basis, taking corrective actions where needed
• Meet or beat the fiscal budget and subsequent reforecasts on a cost per throughput basis (labor costs divided by units received, returned and shipped)

                

    

Planning

• Use business forecasts to plan and schedule the necessary staffing required in all departments to meet all processing deadlines and Service Level Agreements
• Forecast needs for temporary staffing and coordinate timely recruitment and training with Human Resources and the Operations Training & Performance teams
• Adjust schedules and staff overtime as needed to respond to fluctuations in workloads
• Monitor adherence to performance SLA’s and take correct actions were needed to meet or beat all SLA’s.  Report progress to senior management and other internal stakeholders.

                    

    

KPIs

• Adherence to performance SLA’s (Inbound, Outbound and Returns)
• Inventory Accuracy
• Customers Day Ruined
• Cost per Order/cost per unit throughput
• Inventory Shrinkage

                            

Staff Development

• Mentor staff and guide them in creating their own development plans
• Create succession plans and ensure ongoing development of new leadership within the team

            

• Identify the training requirements of the team and ensure each member has the tools, training and confidence  to deliver the highest possible levels of customer service, efficiency and to work within agreed SLAs

• Ensure all team members are regularly appraised and have clear career and individual development paths
• Manage appraisals, disciplinary, grievance and performance management procedures

            

    

Process Improvement

• Either personally, or through leading team members, identify methods to improve efficiency, reduce operating costs and/or shorten customer order cycle times
• Take ownership of implementing group initiatives within the warehouse operations area to improve service or enhance customer experience
• Create a continuous improvement and quality culture that is followed throughout the team.  Train and mentor staff in the use of continuous improvement methodologies such as Lean, Six Sigma, Kaizen and other tools.
• Coordinate with IT staff to define, design and implement changes to supporting systems that improve service to customers and/or reduce operating expenses.  Prioritize projects to maximize effectiveness and return on IT investment.
• Ensure staff at all levels are adequately trained to effectively and efficiently utilize automated systems and applications

                        

    

Health, Safety and Security

• Ensure regulatory and internal health and safety measures and training is performed and that all staff members abide by them and they become a routine part of daily activity
• Ensure all security measures and policies are enforced within scope of responsibility
• Partner with Facilities, Inventory Control and Loss Prevention teams to establish loss control procedures and audit inventory shrink occurrences, investigating possible theft risks

                

    

All Areas –

    

• Promote an effective working environment  where the team understands the strategic direction of the business
• Communicate business priorities and provide clear direction to the Ops Management team
• Ensure good inter and intra team communication
• Promote company values and lead by example

    

    

                                                                              

    

Essential Skills & Requirements:

• Understanding and appreciation of the luxury retail market, the expectations and requirements of the high end luxury customer
• A focus on quality and a passion and knowledge for our brand and service

            

• Ability to demonstrate proven leadership of a technically proficient and service oriented team
• Exceptional collaboration skills to bring managers from multiple teams together to resolve problems that affect multiple teams – ultimate customer service being the only goal
• To be a decision maker
• The ability to display clear and positive communication skills
• Ability to use own initiative and proven track record of having solved problems successfully
• Proficient computer skills
• Proficient analytical skills

• A demonstrable and sustainable high level of energy and enthusiasm

    

Personal Attributes:

    

• Self Confidence
• Ability to work under pressure in order to reach customer SLAs
• ‘Customer First’ approach
• Good communication skills
• Excellent team working skills
• Excellent work ethic

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。