售后服务经理
上海福迈迪工程技术有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:汽车
职位信息
- 发布日期:2020-03-18
- 工作地点:北京
- 工作经验:招1人
- 学历要求:03-17发布
- 语言要求:不限
- 职位月薪:1.5-2.5万/月
- 职位类别:售后服务/客户服务
职位描述
The Manager should have following competencies in his daily work
?Hard Skills
?Ensure customer satisfaction in various projects.
?To dig out more business opportunities in the after-sales field based on the existing client.
?Evaluate the project condition and make plan how to run the project accordingly.
?Take advantage of internal resources well and reduce the unnecessary cost.
?Acquire and attend client appointments.
?Manage and coordinate international project within group.
?Soft Skills
?Work with other related departments (for example Sales, HR, Finance)within group efficiently to ensure the considerable margin.
?Project and Employee assignment planning and follow up.
?Communication Skills
?Communicates effectively with clients to identify needs and provide alternative business solutions.
?Leadership
?Supervising the Performance of the engineers in the team, recruiting, inducting, coaching, and managing the engineers.
?Potential leads acquisition by internal referral and networking to the auto after-sales department.
> Requirements related
?Hard Skills
?More than 6 years working experience in automotive industry, and good knowledge on after-sales field.
?Be familiar with more than 1 function of Auto After-sales department like: vehicle failure diagnosis (technical support), documentation(service manual, user manual, labor time), warranty services, homologation or service training (technical or non-technical), dealer management (setup, quality system, etc)
?Soft Skills
?Must be self-directed and innovative, able to effectively prioritize tasks with good time management skills.
?Good network in the after-sales market and familiar with customer requirement
?Fluent in written and verbal English.
?Communication Skills
?Very good communication skills, high enthusiasm, decision making ability, engagement and flexibility.
?Leadership
?Good team management and flexible manpower arrangement based on project situation, good sense of cost control.
职能类别:售后服务/客户服务
公司介绍
In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.
Please visit our website *************** for more information.
福迈迪集团是一家旨在为汽车行业及其零配件生产商提供全球化服务的企业。公司以行业领先的理念,为客户量身定制解决方案,确保产品质量和流程优化,其服务涵盖整个汽车行业价值链,从产品开发、生产直至售后。福迈迪帮助企业使整车及零件适应市场需求,并保证服务过程实现最优化。这些服务涵盖了从车辆检测,返修,返工以及改装,以及对零件的质量测试,故障零件返修;到全面承担客户针对各环节的外包服务,包括产品开发、生产以及售后。我们提供的培训及咨询服务将确保技术的转移和交流。福迈迪在全球拥有共计45个国籍,超过6,000名员工组成的跨文化运营团队,在19个国家拥有80多个分公司。
上海福迈迪工程技术有限公司作为福迈迪集团的全资子公司,于2005年成立于上海。此后业务相继发展到北京,沈阳,长春,重庆,成都等地,目前拥有员工超过1000人。在不断寻求突破的同时,我们更致力于拓展更多优质资源,以求为我们的客户提供持续的解决方案。
更多信息请访问福迈迪官方网站: ***************
邮箱:recruiting.china@formeld.com
联系方式
- Email:recruiting.china@formeld.com
- 公司地址:上海市浦东新区东育路227弄 前滩世贸中心二期 (邮编:200126)
- 电话:13601956744