长沙招聘

1. 岗位设立的目的及目标 / PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB

Deliver the technical service directly to end user for main products, manage and support distributors to deliver technical service for other systems, be responsible for product complaint handling implementation, work as a technical consultant in communication with customers.
Promote and grow the reagents consumption of bioMerieux products, manual(PPM, API, Etest…) and automated (Vitek, BTA, MS, DVL, Vidas/miniVidas, Hain…) products.
Assist Sales technically in pre-sales part.


2. 主要职责 / MAIN ACCOUNTABILITIES

1 Provide excellent technical support to the end users to make sure the proper and smooth usages of biomerieux products as well as do pre-sales to support KAM effort;
2 Work collaboratively with the team to achieve the revenue, win customer satisfaction;
3 Lead by KA manager/RBMs/Area Sales Manager to implement and achieve the goals the KAM projects;
4 Drive reagents consumption of bioMerieux products under the scope of KAM, both manual and automated systems through 1st level and 2nd level technical supports including customers trainings, trouble shooting, workshops, total solutions and clinical promotions;
5 Work as level one support for the direct service instrument, for example, VITEK MS, PREVI-Isola, HAIN system, and application training, troubleshooting etc.; work as level two support for other systems, including but not limited to answer telephone inquiries per established guidelines and document in local database, consult with national AS etc.;
6 To deliver training course to internal and external customers;
7 Be involved in customer complaint handling process, including but not limited to direct and drive investigative process, review test results, request further investigations; implement corporate FA action, like acknowledge the FA event, deliver the information and get back the feedback as request etc.;
8 Document all customer interactions in CRM/Impact system;
9 Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations);
9 Answer telephone inquiries per established guidelines and document in local database.



3. 知识、语言和经验要求 / KNOWLEDGE, LANGUAGE AND EXPERIENCE

1. Bachelor degree or above major in Medical Examination
2. At least 0.5 year of hospital experience
3. Good practice experience in biological/medical laboratory and good knowledge in laboratory
4. Good command of English in both written and oral
5. Good command of computer skill
6. Good interpersonal and communication skill

      生物梅里埃公司创建于1963年，公司以来自身的科技创新和工业生产资源，始终致力于医疗和工业用途的体外诊断产品。生物梅里埃的诊断系统由试剂、仪器和软件组成，主要围绕感染性疾病、工业微生物、心血管病和肿瘤四个战略领域设计。生物梅里埃的使命是通过体外诊断，为全球公共卫生事业做出贡献。
      目前，生物梅里埃在全世界拥有19个工业生产工厂；20个研发基地；业务遍及世界六大洲160个国家，在44个国家和地区设有分支办事机构；全球雇员近13000人。凭借55年的经营，生物梅里埃如今在全球体外诊断行业扮演着重要的角色，在全世界诊断企业排名中位列前十，是临床微生物学和工业微生物学领域的翘楚。
      放眼未来，生物梅里埃将继续秉承传统、恪守承诺，全力为客户研发和提供***整体解决方案，力争成为推动全球公共卫生事业发展的领导者。